Restaurant Marketing Platform

CDP, marketing automation, and reputation management.

 

AI to unify guest data, automate campaigns, and safeguard your reputation – boosting your bottom line.

 

Bloom Intelligence is a leader in Customer Journey Analytics on G2Bloom Intelligence is a leader in Customer Journey Analytics on G2Users love Bloom Intelligence on G2

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  • https://bloomintelligence.com/wp-content/uploads/2022/03/location-analytics-home.png Measure Guest Behavior

    Identify lost guests. Know your guests' churn rate, dwell time, sentiment, and lifetime values.

  • https://bloomintelligence.com/wp-content/uploads/2022/03/customer-data-home.png Customer Data Platform

    Aggregate guest data from your WiFi, website, POS, online ordering, reviews, and reservations to identify valuable guest segments.

  • https://bloomintelligence.com/wp-content/uploads/2022/03/marketing-automation-home.png Marketing Automation

    AI and brand kit powered email and SMS marketing automation to win back lost guests, find new guests, and turn guest into regulars.

  • https://bloomintelligence.com/wp-content/uploads/2022/03/reputation-management-home.png Reputation Management

    Manage all reviews in one place. AI-driven sentiment analysis, suggested replies, and automated review templates—so you can focus on what matters most.

  • https://bloomintelligence.com/wp-content/uploads/2022/03/business-listings-home.png Business
    Listings

    Easily sync your business details such as hours, address, and description to Facebook & Google.

  • https://bloomintelligence.com/wp-content/uploads/2022/03/reporting-home.png Track Campaign Results

    Down to guests walking back into your locations, reviews made, and actual transactions.

TRUSTED BY 1000+ RESTAURATEURS AND RETAILERS

    Dominos

Case Study: How Beachside Hospitality Group Saves 15-20 Hours a Week on Review Management


What is Bloom Intelligence?

Bloom is a restaurant marketing platform. AI to unify guest data, automate personalized campaigns, and safeguard your reputation —boosting every location’s bottom line.

The all-in-one customer data platform, marketing automation, and reputation management engine.

  • Effortless Data Management: Seamlessly build and maintain your customer data platform with our streamlined data pipelines.
  • Targeted Marketing Automation: Automate audience creation, identifying regulars and at-risk guests, and ensuring your marketing efforts are precise and impactful.
  • AI-Powered Efficiency: Harness the power of AI, voice of your brand, and voice of your guest for marketing automation and reputation management, saving you time and resources.
  • Clear ROI: Demonstrate the effectiveness of your marketing campaigns with advanced attribution and detailed reporting, making it easy to track and showcase your return on investment.

Our customers' success is our success. We put our partners first.

Bloom Intelligence gives restaurants the marketing power of a Fortune 500 brand—without the large team and budget. By unifying all your guest data and using AI, your voice of your brand and voice of your guests to automate marketing and reputation management, we help you grow revenue and margin effortlessly, even when you're short on time and run a lean team.

PRIVACY COMPLIANT DATA PIPELINES TO
BUILD YOUR CUSTOMER DATA PLATFORM

What is WiFi Analytics?

WiFi analytics is the process of collecting & analyzing customer data from WiFi access points to report KPIs such as customer traffic, dwell time, and churn likelihood.

Even if they don’t log into your WiFi, Bloom captures detailed, valuable location analytics and restaurant metrics from your guests to unlock guest insights. Make better decisions. Trigger marketing based upon your guest’s behavior, and track marketing campaigns down to someone walking back in your door.

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WiFi Landing Page

Captive portals turn your guest WiFi into a powerful marketing machine.

Captive portals are web pages that guest WiFi users must opt into prior to being given internet access on a WiFi network at a physical location. They can be used for gathering guest profiles, building your customer data platform, promoting downloading your mobile app, menu, and much more.

Once a guest opts in, their device that was once anonymous is no longer anonymous and is associated with your guest’s profile.  This allows Bloom to trigger marketing based upon your guest’s behavior and track marketing down to a guest walking back in your door.

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Website

Leverage Bloom’s customer website form builder to embed a form in your website to allow your guests to opt into your customer data platform and marketing.

Ask for your guests’ names, emails, phone numbers, zip codes, age, and postal code to unlock guest intelligence and to automatically build your customer data platform from your website.

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Reservations

Automatically gather guest data from your online reservations platform into your Bloom Customer Data Platform.

Bloom integrates with OpenTable and Tock, premier online reservation and table management platforms. Passively gather data from online reservations to build more powerful customer profiles to use for automated marketing, reputation management, and making more intelligent data-driven decisions.

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WiFi Landing Page Tips

Online Ordering Marketing

Automatically aggregate guest data from your online ordering platform into your Bloom Customer Data Platform.

Integrate Olo, Oracle’s Gloria Food, Toast, Onysis, or Revel online ordering to aggregate your guest data into Bloom. This will unlock 360-degree guest insights and trigger marketing based on your guests’ events on these platforms, such as requesting a review after an order or identifying and bringing back lost guests.

 

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Restaurant Marketing Hero

Centralize All Reviews & Surveys

Integrate Guest Sentiment Into Your Guest Identity, Marketing, and Operations to Drive Action, Loyalty, and Revenue

Bloom Intelligence aggregates reviews from Google, Facebook, Yelp, TripAdvisor, Tock, OpenTable, and surveys into one dashboard, giving restaurants a clear, real-time view of guest sentiment and the voice of their guest. These insights power AI-driven marketing and reputation management to act, improve, and measure boosts in guest satisfaction.

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Omni-Channel Marketing AutomationTriggered by Guest Behavior Across Platforms

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Reputation
Management

Save time by responding to Google, Facebook, Yelp, Trip Advisor, Tock, OpenTable, and Bloom surveys, all from one place. Review response templates, AI suggested responses, and review response automation rules. Artificial intelligence to easily identify guest sentiment trends and qualitative AI to easily summarize reviews across review platforms. Operationalize your guest sentiment to identify issues and act, improve, and measure boosts in guest satisfaction

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MARKETING
ATTRIBUTION

Track the performance of your marketing campaigns down to a guest walking back in your door, actual transactions, and even reviews they have posted on Google, Facebook, or through first-party surveys.

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Save Time, Increase Customer Lifetime
Values & Find New Guests What Our Happy Customers Are Saying

"SaaS that covered so many bases for us instead of having to use multiple software products. Bloom Intelligence has simplified our responses to reviews, customer feedback, and more. I highly recommend Bloom Intelligence."

Robert Sanderson

"Bloom Intelligence really is a step ahead in terms of marketing software and metrics. Their product is reliable, fast and innovative and has helped the company I work for really grow."

John Marchetti

"Working with Bloom Intelligence has been amazing. They assist you every step of the way and work with you hand in hand to make sure you are optimizing your advertising potential. We are excited to use this tool to help learn more about our customers so that we can personally engage with them and understand our strengths/weaknesses."

Ariel Ramirez

"In these challenging times, it has been a pleasure working with Bloom Intelligence to help facilitate our service offering to our clients. They were extremely responsive and provided support to mitigate risk and minimize revenue loss. Great partner!"

Stefan Kim
Our Customers Love Us

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Restaurant Marketing

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