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Software platform for restaurants and retail locations to get discovered online, collect customer insights, keep customers coming back, and be best-in-class.

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Benchmark Guest
Location Behavior

No WiFi Login
is required!

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Automate Building
of Clean Databases

From WiFi Login and
online sources.

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Passively Build
Customer Insights

For Personalized Customer Interactions

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Marketing Automation
Campaigns

Triggered by Behavior

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Track Performance
Results

With Accurate, Reliable
WiFi Analytics

Trusted by Top
Restaurant and Retail
Locations

See why our customers say we’re the best!

Watch a FREE Demo

“We’ve been using Bloom Intelligence for our business for a few years now, and it’s been really great! We started using them at one location, but have recently expanded into three more. They provide useful metrics to help us understand our customers better, and their customer service team has been really helpful anytime we’ve needed something. They continually make improvements to their product and easily keep you up to date on the changes. Working with them has been great!”

April
Howl at the Moon

“Our company uses Bloom Intelligence as a WiFi log-in service and we really like what they do. They offer great personalized customer service. The analytics are extremely useful and the aesthetic in the marketing scheme homepage is great once the guest logs into WiFi with some options to market specifics for the business or post beautiful photography. Highly recommend.”

Loren
Carrabba’s Original

“We’re extremely pleased with the wealth of customer data that we’re able to gather, at a very attractive price. In addition, we’re able to communicate our new product promotions by using the landing page as a digital billboard. A “no-brainer” for anyone working with limited marketing $$.”

Bob
Vice President of Operations
Atlanta Bread Company

“They have always been attentive through whatever needs and questions we have. They go above and beyond to make sure our team and customers stay connected while helping us with our marketing efforts.”

Matt
Managing Partner
Madison Social

“This is an integral part of our local store marketing program. We use the e-mails we collect to tell our existing customers about various promotions, specials and discounts, and the analytics tools are amazing at capturing and displaying smart device activity in and around our store.”

Ron
Atlanta Bread Company

I am a business looking to:

Be a champion

Track

Surveys

Gain valuable, tangible customer feedback.

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Be Discovered

Optimize

Reviews

Be THE destination with the power of reviews

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Keep them Coming Back

Marketing Automation

Use machine learning to bring back lost customers

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Be Discovered

Trigger

Advertising

Use lookalike campaigns to find new customers

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Customer Insights

Compare

Customer Data Platform

The future of customer insights is here, all in one place

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Customer Insights

Track

Data Capture Tools

Collect customer data from multiple sources

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Customer Insights

Trigger

Customer Profiles

360-degree view of your customers for personalized interactions.

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Customer Insights

Measure

Customer Buyers Personas

Segment your database for 1 to 1 personalization.

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Keep them Coming Back

Compare

WiFi Marketing

Trigger marketing campaigns based upon your customers behavior.

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Keep them Coming Back

Trigger

Customer Loyalty Program

Increase your customers frequency.

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Keep them Coming Back

Track

Reputation Management

Tools to show your customers that you care.

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Be a Champion

Optimize

Benchmarking

Slice & dice your locations performance data to be the best.

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Be a Champion

WiFi Analytics

See how your customers behave at your location.

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Be a Champion

Measure

Campaign Reporting

Get accurate, useable ROI data on every campaign.

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Be a Champion

Trigger

Ratings Reporting

Track your customer ratings and reviews with ease or respond to bad ones quickly.

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Benchmark Locations Performance with WiFi Analytics

The Bloom Intelligence platform provides best-in-class detailed location-based WiFi analytics that allow you to benchmark your customers behavior in real-time at your physical location – even if they don’t log into your guest WiFi!

As a result, it’s perfect for optimizing operations and for restaurant marketing and retail marketing.

Bloom starts collecting presence analytics or anonymous location data such as dwell time, first time visitor, frequency, lifetime value and your customers churn rate (plus many more sophisticated key performance indicators) as soon as a person walks into your location.

These presence analytics allow multi-unit restaurants and retail operators to have transparency into customer behavior at their locations to optimize operations such as staffing.

Use these KPI’s to benchmark customer behavior such as churn rate so you can implement our marketing automation tools to shape customer behavior such as saving a at risk customer or increase a customers frequency.

Bloom Intelligence uses multiple data cleaning techniques that eliminates outliers, and even isolating out employees from your benchmarks.

Utilize these location analytics to improve your locations performance, and to quite simply to be the best.

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Quickly Build Clean Customer Databases

Bloom captures customer data, including names, emails, phone numbers, zip codes, demographics, birthdays, and presence analytics via sensors, guest WiFi, online sources, social media, and other data capture mechanisms.

The Bloom Intelligence engine separates, cleans, and normalizes all customer data into detailed customer profiles, in your CRM database.

Imagine having clean, detailed customer profiles numbering into the hundreds of thousands without lifting a finger that you can use for demand generation or to build online reviews so that you are found easily and or save at-risk customers!

You can integrate your bloom customer database customers’ with our out-of-the-box integrations, or we can build custom integrations for you.

At the end of the day, sit back, and we will automatically build large clean databases for you that you can use for customer insights and to increase business when you need it.

Learn how Bloom’s growth tools can power your growth!

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Passively Build Detailed Customer Insights

The Bloom customer analytics platform starts providing customer insight such as your customers behavior as soon as they walk in your door.

Once a customer opts into your guest WiFi, or fills out a form on your website, we clean this data, and turn it into customer profiles and insights within the Bloom dashboard.

Customer profiles include name, email, phone number, zip code, age, birthday, and social media accounts, along with presence analytics data like time of day, day of the week, dwell times of visits, and more.

Now that you are automatically building consumer profiles and creating a sizeable clean database, we allow you to segment your database into groupings of customer profiles with similar characteristics or will enable you to build buyer personas.

You can then associate these lists or buyer personas with any campaign that you create, allowing you to personalize your customers’ messaging.

Imagine not only knowing who your customer base is at scale, but having the ability to personalize your customers experience automatically.

Then, utilize your customer insight to personalize your customer’s experience, optimize your restaurant marketing strategy, and maximize your revenue per customer.

This is the power of Bloom’s customer insights.

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Get Discovered & Keep Them Coming Back

Bloom’s guest WiFi marketing automation and customer engagement platform can be automatically triggered based upon your customers behavior.

For example, you can automate personalized restaurant marketing and retail marketing campaigns based on the behavior of your customers and WHO they are, even if they only log onto your guest WiFi just once because we can sense your customers presence!

For instance, imagine that a customer logs into your guest WiFi network once then comes back to your location on another visit, does not log into your guest WiFi, eats, and then leaves. Bloom knows they left and can automate offers, surveys, and messages to your customer.

Blooms marketing tools can help you get discovered through online advertising or with the power of positive online reviews or you can keep your customers coming back through offers to increase frequency or to save your at risk customers.

For example, Blooms suite of tools can identify lost customers with machine learning and can automate an offer to go out to them at the right place & time to incentivize them to come back to your locations.

Our customers are saving up to 38% of their lost customers, automatically building positive online reviews, and creating customer demand generation when your locations are slow. The best part? It’s all automated.

Moreover, we track the marketing attribution & ROI of all campaigns, right down to someone walking back in your door. Now that’s smart WiFi marketing software.

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Be a CHAMPION by Measuring & Optimizing Performance

“What gets measured gets managed.”, Peter Drucker

Bloom understands the importance of being able to measure marketing, customer behavior, and operations to deliver superior customer interactions and performance.

We enable our customers to be the best in their space by giving them the ability to easily see the performance of their marketing tools, campaigns, locations, operations, customer sentiment and guest behavior.

This allows our customers to embrace the philosophy of Kaizen, or the constant process of improvement.

Our performance metrics combined with Bloom’s tools to shape and influence your customer behavior gives you all the tools that online companies use to excel at scale.

Be a CHAMPION. Learn how Bloom can give you the tools to measure and optimize your marketing and customer experience automatically, at scale.

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WiFi Automation and Analytics Blog

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Management Tips

5 Coffee Shop & Cafe Marketing Strategies for 2021

Many leaders in the food & beverage industry breathe a collective sigh of relief as 2020 ends, and 2021 strategizing begins. While it has been...

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Management Tips

8 Tips for Restaurants, Bars, and Cafes in 2021

By now, restaurants across the nation are learning to expect the unexpected. COVID-19 has brought changes to consumer habits that are here to stay. This...

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Consumer Behavior

8 Changes Coming to Restaurant Tech After COVID-19 in 2021

Many restaurants just started getting their feet wet with new technologies. But then, suddenly, COVID-19 thrust the entire industry ten years forward without very much...

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White-Glove Experience

We know that time is money, and you’re busy running your business. At Bloom, we’re focused on providing the best world-class customer support.

As a result, your dedicated Customer Success Manager will do all of the heavy lifting for you, through implementation, training, and ongoing support.

Our job is to make your job easy!

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