Restaurant Marketing & Customer Data Platform
Guest insights, WiFi marketing, and reputation management that power successful restaurants.
Tech that bridges guest interactions to insights to results.
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TRUSTED BY 1000+ RESTAURANTS & RETAILERS LIKE:
Case Study: Learn how Jefferson's got back over $250,000 worth of lost guests!
I am a business looking to:
Be a champion
Gain valuable, tangible guest feedback.Execute Customer Surveys
Be THE destination with the power of reviews.Improve Your Ratings
Keep Your Guests Coming Back
Use machine learning to win back lost guests.Save Lost Guests
Be Discovered By New Guests
Use lookalike campaigns to find new guests.Find New Guests
Detailed customer insights all in one place.Unlock Guest Insights
Data Capture Tools
Collect guest data from multiple sources.Build Your CRM
360-degree view of your guests.Build Customer Profiles
Customer Buyers Personas
Segment your database for 1 to 1 personalization.Personalize Messaging
Keep Guests Coming Back
Trigger marketing campaigns based upon guest behavior.Automate Campaigns
Keep them Coming Back
Customer Loyalty Program
Increase your guests' frequency.Create Loyalty
Keep Guests Coming Back
measure my guest sentiment
Use artificial intelligence to measure and improve guest sentiment.Unlock Guest Happiness
Be a Champion
Slice & dice your locations performance data to be the best.Improve Performance
Be a Champion
See guest behavior at your locations.Identify Lost Customers
Be a Champion
Track ROI to guest return rates & transactions.Track ROI
Be a Champion
Respond to reviews from Google, Facebook, & Bloom.Centralize Your Responses
PRIVACY COMPLIANT TOOLS TO
BUILD YOUR CUSTOMER DATA PLATFORM
What is WiFi Analytics?
WiFi analytics is the process of collecting & analyzing customer data from WiFi access points to report KPIs such as customer traffic, dwell time, and churn likelihood.
Even if they don’t log into your WiFi, Bloom captures detailed, valuable location analytics from your guests to unlock guest insights. Make better decisions. Trigger marketing based upon your guest’s behavior, and track marketing campaigns down to someone walking back in your door.Get a Free Demo
WiFi Landing Page
Captive portals turn your guest WiFi into a powerful marketing machine.
Captive portals are web pages that guest WiFi users must opt into prior to being given internet access on a WiFi network at a physical location. They can be used for gathering guest profiles, building your customer data platform, promoting downloading your mobile app, menu, and much more.
Once a guest opts in, their device that was once anonymous is no longer anonymous and is associated with your guest’s profile. This allows Bloom to trigger marketing based upon your guest’s behavior and track marketing down to a guest walking back in your door.Get a Free Demo
Leverage Bloom’s customer website form builder to embed a form in your website to allow your guests to opt into your customer data platform and marketing.
Ask for your guests’ names, emails, phone numbers, zip codes, age, and postal code to unlock guest intelligence and to automatically build your customer data platform from your website.Get a Free Demo
Point of Sales
Bloom integrates with your point of sales or cash register to allow you access to rich guest data and track the impact of your marketing campaigns down to guest transactions.
Bloom integrates with NCR’s Aloha point of sales. Oracles Micro’s Symphony is coming soon. Don’t see the platform integrations that you need? No worries! We do custom integrations as well.Get a Free Demo
Online Ordering Marketing
Automatically aggregate guest data from your online ordering platform into your Bloom Customer Data Platform.
Integrate Olo online ordering or Oracle’s Gloria Food online ordering to aggregate your guest data into Bloom to unlock 360-degree guest insights and trigger marketing based upon your guests’ events on these platforms, such as requesting a review after an order or identifying and bringing back lost guests.
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Save time by requesting and responding to Google, Facebook, and Bloom reviews from one platform. Use artificial intelligence to easily identify guest sentiment trends.Get a Free Demo
Omni-Channel Marketing AutomationTriggered by Guest Behavior Across Platforms
Use machine learning to win back lost guests, and increase your customers frequency.
Automate the building of online reviews on Facebook & Google.
Reputation management tools use AI to measure guest sentiment & manage reviews in one platform.
First-party surveys and feedback loops to identify & resolve guest issues before they are lost forever.
Leverage Bloom to automatically update your restaurant profiles on Facebook & Google.
Online ordering marketing to trigger marketing based on guest behavior in your online ordering platform.
Proudly display your aggregate online ratings on your website to find new guests.
Track the performance of your marketing campaigns down to a guest walking back in your door, actual transactions, and even reviews they have posted on Google, Facebook, or through first-party surveys.Get a Free Demo
Save Time, Increase Customer Lifetime
Values & Create New Guests What Our Happy Customers Are Saying
“We’re extremely pleased with the wealth of customer data that we’re able to gather, at a very attractive price. In addition, we’re able to communicate our new product promotions by using the landing page as a digital billboard. A “no-brainer” for anyone working with limited marketing $$.”
“We’ve been using Bloom Intelligence for our business for a few years now, and it’s been really great! We started using them at one location, but have recently expanded into three more. They provide useful metrics to help us understand our customers better, and their customer service team has been really helpful anytime we’ve needed something. They continually make improvements to their product and easily keep you up to date on the changes. Working with them has been great!”
“They have always been attentive through whatever needs and questions we have. They go above and beyond to make sure our team and customers stay connected while helping us with our marketing efforts.”
“Our company uses Bloom Intelligence as a WiFi log-in service and we really like what they do. They offer great personalized customer service. The analytics are extremely useful and the aesthetic in the marketing scheme homepage is great once the guest logs into WiFi with some options to market specifics for the business or post beautiful photography. Highly recommend.”
“This is an integral part of our local store marketing program. We use the e-mails we collect to tell our existing customers about various promotions, specials and discounts, and the analytics tools are amazing at capturing and displaying smart device activity in and around our store.”
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