RESTAURANT MARKETING & GUEST INTELLIGENCE
All-in-one customer data platform to unlock guest insights. Marketing automation, reputation management, and business listings to increase guest lifetime values.
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Guest Location Behavior
Identify lost guests. Know your guest's churn rate, dwell time, and lifetime values.
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Customer Data Platform
Passively unlock guest insights such as age, gender, income, and zip code distribution.
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Marketing Automation
Use machine learning to win back lost guests, ask for online reviews and increase frequency.
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Reputation Management
Respond to online reviews within one platform. Artificial intelligence to identify guest sentiment.
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Business Listings
Easily sync your business details such as hours, address, and description to Facebook & Google.
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Track Campaign Results
Down to guests walking back into your locations, reviews made, and actual transactions.
TRUSTED BY 1000+ RESTAURANTS & RETAILERS LIKE:
Case Study: Learn how Jefferson's got back over $250,000 worth of lost guests!
I am a business looking to:
Keep Your Guests Coming Back
Marketing Automation
Use machine learning to win back lost guests.
Save Lost GuestsGuest Insights
Customer Buyers Personas
Segment your database for 1 to 1 personalization.
Personalize MessagingKeep Guests Coming Back
WiFi Marketing
Trigger marketing campaigns based upon guest behavior.
Automate CampaignsKeep Guests Coming Back
measure my guest sentiment
Use artificial intelligence to measure and improve guest sentiment.
Unlock Guest HappinessBe a Champion
Benchmarking
Slice & dice your locations performance data to be the best.
Improve PerformanceBe a Champion
Ratings Reporting
Respond to reviews from Google, Facebook, & Bloom.
Centralize Your ResponsesPRIVACY COMPLIANT TOOLS TO
BUILD YOUR CUSTOMER DATA PLATFORM
What is WiFi Analytics?
WiFi analytics is the process of collecting & analyzing customer data from WiFi access points to report KPIs such as customer traffic, dwell time, and churn likelihood.
Even if they don’t log into your WiFi, Bloom captures detailed, valuable location analytics from your guests to unlock guest insights. Make better decisions. Trigger marketing based upon your guest’s behavior, and track marketing campaigns down to someone walking back in your door.
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WiFi Landing Page
Captive portals turn your guest WiFi into a powerful marketing machine.
Captive portals are web pages that guest WiFi users must opt into prior to being given internet access on a WiFi network at a physical location. They can be used for gathering guest profiles, building your customer data platform, promoting downloading your mobile app, menu, and much more.
Once a guest opts in, their device that was once anonymous is no longer anonymous and is associated with your guest’s profile. This allows Bloom to trigger marketing based upon your guest’s behavior and track marketing down to a guest walking back in your door.
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Website
Leverage Bloom’s customer website form builder to embed a form in your website to allow your guests to opt into your customer data platform and marketing.
Ask for your guests’ names, emails, phone numbers, zip codes, age, and postal code to unlock guest intelligence and to automatically build your customer data platform from your website.
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Point of Sales
Bloom integrates with your point of sales or cash register to allow you access to rich guest data and track the impact of your marketing campaigns down to guest transactions.
Bloom integrates with NCR’s Aloha point of sales. Oracles Micro’s Symphony is coming soon. Don’t see the platform integrations that you need? No worries! We do custom integrations as well.
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Automatically Clean Your Data
Bloom leverages algorithms and third-party services to clean and verify guest data from all guest data collection points.
“Without big data, you are blind and deaf and in the middle of the freeway.” – Geoffrey Moore
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Reputation
Management
Save time by managing and responding to Google, Facebook, and Bloom reviews from one platform. Use artificial intelligence to easily identify guest sentiment trends.
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WiFi Marketing AutomationTriggered by Guest Behavior
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Use machine learning to win back lost guests, and increase your customers frequency.
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Automate the building of online reviews on Facebook & Google.
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Reputation management tools use AI to measure guest sentiment & manage reviews in one platform.
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First-party surveys and feedback loops to identify & resolve guest issues before they are lost forever.
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Leverage Bloom to automatically update your restaurant profiles on Facebook & Google.
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Use your Bloom customer profiles to create online remarketing campaigns & lookalike campaigns.
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Proudly display your aggregate online ratings on your website to find new guests.
MARKETING
ATTRIBUTION
Track the performance of your marketing campaigns down to a guest walking back in your door, actual transactions, and even reviews they have posted on Google, Facebook, or through first-party surveys.
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Save Time, Increase Customer Lifetime
Values & Create New Guests What Our Happy Customers Are Saying
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