Restaurant Marketing Platform
CDP, marketing automation, and reputation management.
AI to unify guest data, automate campaigns, and safeguard your reputation – boosting your bottom line.
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Measure Guest Behavior
Identify lost guests. Know your guests' churn rate, dwell time, sentiment, and lifetime values.
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Customer Data Platform
Aggregate guest data from your WiFi, website, POS, online ordering, reviews, and reservations to identify valuable guest segments.
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Marketing Automation
AI and brand kit powered email and SMS marketing automation to win back lost guests, find new guests, and turn guest into regulars.
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Reputation Management
Manage all reviews in one place. AI-driven sentiment analysis, suggested replies, and automated review templates—so you can focus on what matters most.
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Business
ListingsEasily sync your business details such as hours, address, and description to Facebook & Google.
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Track Campaign Results
Down to guests walking back into your locations, reviews made, and actual transactions.
TRUSTED BY 1000+ RESTAURATEURS AND RETAILERS
Case Study: How Beachside Hospitality Group Saves 15-20 Hours a Week on Review Management
What is Bloom Intelligence?
What is Bloom Intelligence?
Bloom is a restaurant marketing platform. AI to unify guest data, automate personalized campaigns, and safeguard your reputation —boosting every location’s bottom line.
The all-in-one customer data platform, marketing automation, and reputation management engine.
- Effortless Data Management: Seamlessly build and maintain your customer data platform with our streamlined data pipelines.
- Targeted Marketing Automation: Automate audience creation, identifying regulars and at-risk guests, and ensuring your marketing efforts are precise and impactful.
- AI-Powered Efficiency: Harness the power of AI, voice of your brand, and voice of your guest for marketing automation and reputation management, saving you time and resources.
- Clear ROI: Demonstrate the effectiveness of your marketing campaigns with advanced attribution and detailed reporting, making it easy to track and showcase your return on investment.
Our customers' success is our success. We put our partners first.
Bloom Intelligence gives restaurants the marketing power of a Fortune 500 brand—without the large team and budget. By unifying all your guest data and using AI, your voice of your brand and voice of your guests to automate marketing and reputation management, we help you grow revenue and margin effortlessly, even when you're short on time and run a lean team.
PRIVACY COMPLIANT DATA PIPELINES TO
BUILD YOUR CUSTOMER DATA PLATFORM
What is WiFi Analytics?
WiFi analytics is the process of collecting & analyzing customer data from WiFi access points to report KPIs such as customer traffic, dwell time, and churn likelihood.
Even if they don’t log into your WiFi, Bloom captures detailed, valuable location analytics and restaurant metrics from your guests to unlock guest insights. Make better decisions. Trigger marketing based upon your guest’s behavior, and track marketing campaigns down to someone walking back in your door.
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WiFi Landing Page
Captive portals turn your guest WiFi into a powerful marketing machine.
Captive portals are web pages that guest WiFi users must opt into prior to being given internet access on a WiFi network at a physical location. They can be used for gathering guest profiles, building your customer data platform, promoting downloading your mobile app, menu, and much more.
Once a guest opts in, their device that was once anonymous is no longer anonymous and is associated with your guest’s profile. This allows Bloom to trigger marketing based upon your guest’s behavior and track marketing down to a guest walking back in your door.
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Website
Leverage Bloom’s customer website form builder to embed a form in your website to allow your guests to opt into your customer data platform and marketing.
Ask for your guests’ names, emails, phone numbers, zip codes, age, and postal code to unlock guest intelligence and to automatically build your customer data platform from your website.
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Reservations
Automatically gather guest data from your online reservations platform into your Bloom Customer Data Platform.
Bloom integrates with OpenTable and Tock, premier online reservation and table management platforms. Passively gather data from online reservations to build more powerful customer profiles to use for automated marketing, reputation management, and making more intelligent data-driven decisions.
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Online Ordering Marketing
Automatically aggregate guest data from your online ordering platform into your Bloom Customer Data Platform.
Integrate Olo, Oracle’s Gloria Food, Toast, Onysis, or Revel online ordering to aggregate your guest data into Bloom. This will unlock 360-degree guest insights and trigger marketing based on your guests’ events on these platforms, such as requesting a review after an order or identifying and bringing back lost guests.
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Centralize All Reviews & Surveys
Integrate Guest Sentiment Into Your Guest Identity, Marketing, and Operations to Drive Action, Loyalty, and Revenue
Bloom Intelligence aggregates reviews from Google, Facebook, Yelp, TripAdvisor, Tock, OpenTable, and surveys into one dashboard, giving restaurants a clear, real-time view of guest sentiment and the voice of their guest. These insights power AI-driven marketing and reputation management to act, improve, and measure boosts in guest satisfaction.
Get a Free DemoOmni-Channel Marketing AutomationTriggered by Guest Behavior Across Platforms
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Use AI to win back lost guests, and increase your customers frequency.
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AI for restaurants: Execute AI-driven email and SMS marketing campaigns using the voice of your brand like a marketing expert to drive revenue.
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Reputation management tools Centralize all reviews and use AI to measure guest sentiment, automate review response and manage reviews in one platform.
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First-party surveys and Guest Sentiment to identify & resolve guest issues before they are lost forever.
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Automatically unify guest data, behavior, sentiment, and spend into guest profiles and identify valuable guest audiences such as super guests, regulars, guests that need attention, new guests, or at-risk guest.
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Use your Bloom customer profiles to create online remarketing campaigns & lookalike campaigns.
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Trigger email and SMS marketing based on guest behavior and sentiment across locations, online ordering, and reservations.
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Proudly display your aggregate online ratings on your website to find new guests.
Reputation
Management
Save time by responding to Google, Facebook, Yelp, Trip Advisor, Tock, OpenTable, and Bloom surveys, all from one place. Review response templates, AI suggested responses, and review response automation rules. Artificial intelligence to easily identify guest sentiment trends and qualitative AI to easily summarize reviews across review platforms. Operationalize your guest sentiment to identify issues and act, improve, and measure boosts in guest satisfaction
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MARKETING
ATTRIBUTION
Track the performance of your marketing campaigns down to a guest walking back in your door, actual transactions, and even reviews they have posted on Google, Facebook, or through first-party surveys.
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Save Time, Increase Customer Lifetime
Values & Find New Guests What Our Happy Customers Are Saying
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