WiFi Analytics Allows You to Measure Customer Behavior, Trigger Campaigns, and Track Marketing ROI

 

Bloom’s WiFi analytics solution provides analytics tools to help locations optimize operations and improve marketing performance.

Customer Churn Calculator

 

What is WiFi Analytics?

WiFi Analytics is the process of collecting & analyzing data from customer WiFi-enabled devices through WiFi access points. This data is used to create KPI’s around customer behavior at a location such as dwell time or churn likely hood. These KPI’s are used to improve operations, trigger marketing, and track campaign results.

Every connected device, such as a cell phone, laptop or tablet, broadcasts a anonymous signal. This allows Wi-Fi access points such as Cisco Meraki to recognize a unique device ID associated with the device.

Therefore, the WiFi access point has the ability to track this data whether a person is logged into WiFi or not as long as they have Wifi-enabled on their device.

As a result, enterprise big data software such as Blooms WiFi analytics has the ability to clean, process, and apply advanced algorithm sets.

Then, detailed customer analytics and location intelligence becomes available for physical locations to optimize restaurant operations.

This is similar to website analytics that give webmasters the ability to track customer interaction and attribution, allowing them to personalize their customers’ buying journey.

For detailed information about the aspects of WiFi analytics, click What is Presence Analytics?

Wifi AnalyticsBloom Intelligence WiFi Analytics Solution

The Bloom Intelligence enterprise WiFi analytics tools provide powerful KPIs and rich insight and into customer behavior at your location, such as:

  • Dwell Time
  • First Time Visitors
  • First Time Visitor Return Rate
  • Customer Churn Likelihood
  • Popular Visit Times
  • Much More

Multi-unit chains have the ability to compare their in-store analytics, such as traffic data or customer churn rates of each location or group averages of locations, to identify opportunities to optimize operations and marketing.

These analytics reports can be produced for any date span you choose.

The real significance is being able to see data such as dwell time by the hour which measures the average dwell time of anyone that comes in at a specific hour.

Why is this important? Imagine a fast-casual restaurant, for example.

If their average customer dwell time is 30 minutes but at 8 a.m. it doubles to 60 minutes, what is going is on at 8 am that is causing their average dwell time to double?

Could they be understaffed? The bottom line equates to fewer table turns, which means less revenue.

Identifying these restaurant operational inefficiencies quickly is critical to the success of any restaurant.

 

An introduction to how the Bloom Intelligence platform collects customer data and builds detailed customer profiles.

Making WiFi Analytics Actionable

The Bloom Intelligence customer analytics platform creates clean, actionable customer behavior insight.

Bloom employs multiple machine learning algorithms. They remove employees and outliers from the data.

This provides multi-location operators true insight into their customer behavior and locations health.

After that, the Bloom big data stack processes these customer data points through multiple advanced algorithm sets to create insight, build customer profiles, and to trigger email marketing campaigns that are based upon the behavior of your customer via our WiFi marketing platform.

Therefore, a customer only needs to log in to guest WiFi once for Bloom to capture your customers contact information.

Then the Bloom WiFi email marketing platform can trigger email campaigns based upon a customer’s presence analytics – sometimes called location analytics – on or off location.

For example, a customer returns to a location after previously logging into the guest WiFi the previous visit. The Bloom marketing platform can trigger a survey, offer or message to the customer.

Bloom knows that the customer received the message when they return to the location and if they redeemed the offer.

The ability to track attribution of all email campaigns allows restaurant and retail marketers to track ROI and effectiveness of all campaigns.

WiFi Marketing & Analytics Guide
Benefits of WiFi Analytics for Marketing & Operations

Marketing and operations decisions become infinitely harder to make when no tangible customer behavior data exists.

This means that these decisions have to be made based upon personal preference or opinion.

Needless to say, this can be devastating for a business.

With comprehensive, accurate customer demographic and behavior data, restaurant marketing professionals can take their marketing campaigns to the next level.

Knowing who your ideal customers are, how they behave at your location, and what they’re likely to be more interested in, you can segment your customers into various personas and send marketing messages to each segment that will be more engaging to them.

This will greatly increase marketing results and drive down costs.

Likewise, operations decisions, such as staffing and purchasing, can be confidently made with Bloom intelligence’s data solution  that utilizes WiFi analytics.

Restaurant Customer Segmentation Using WiFi Analytics

Behavior-Driven Marketing Campaigns

With a WiFi marketing and analytics platform like Bloom’s, customer behavior data and demographics are collected for every customer who comes into your place of business with a WiFi-enabled device. This behavior data is stored in your restaurant CRM database.

You can then see individual customer behavior and demographic data.

Then it become possible to create marketing campaigns based on specific data metrics.

These include dwell times, visit counts, age, gender, or whether the customer is at-risk of churning.

For instance, you could create a campaign with a goal of getting your churning customers to return. First, you simply create the message you’d like to send to them.

Then, you tell Bloom to send the message whenever the customer is deemed at-risk of churning.

Bloom uses advanced machine learning and AI to determine when a customer reaches that threshold.

You can also further segment the campaign to only send the message to customers with specific behavior patterns or demographics.

The possibilities are countless, and you’ll see accurate, tangible ROI metrics to help you optimize and profit.

Save Churning Customers

WiFi Analytics Provide Accurate Campaign ROI

One of the most powerful benefits that a business can gain from using a WiFi marketing and WiFi analytics platform is the ability to see accurate, real-time results from WiFi restaurant marketing campaigns.

After all, if a business is unable to track performance of marketing campaigns accurately, it becomes impossible to know if they are providing positive ROI.

Likewise, it makes testing and optimization impossible.

Bloom Intelligence gives you the ability to track the results of every campaign you create. All the way down to a customer returning to your place of business and/or redeeming an offer.

Bloom’s WiFi analytics detect the device of any consumer that walks back into your location that received one of your offers, messages or surveys.

This allows you to see which campaigns are working well, and which need attention.

Likewise, it allows you to do A/B testing on your messaging and media to gain the largest ROI possible.

 

General WiFi Analytics FAQs

WiFi Analytics is the process of collecting & analyzing data from customer WiFi-enabled devices through WiFi access points. This data is used to create KPI’s around customer behavior at a location such as dwell time or churn likelihood. These KPI’s are used to improve operations, trigger marketing, and track campaign results.

Learn More About WiFi Analytics Here

Customer churn or customer attrition is the percentage of customers that stopped using your service or going to your locations during a specific period.  Marketers use this data to create marketing campaigns to save at risk customers. Operators utilize this data to optimize business operations.

Learn More About Customer Churn

Marketers of physical locations track performance of their marketing campaigns by using WiFi analytics. Location marketers use email addresses of customers that are associated to WiFi-enabled device to track via WiFi access points whether that customer returned to a location from an email or online marketing campaign.

Learn More About Customer Attribution

Customer dwell time is the length of time a customer stays at your location. In restaurants, it is also called table turn time. Customer dwell time is used to measure the efficiency of their staff of servicing their customers. This combined with customer satisfaction has a direct correlation to revenue production efficiency of your staff.

Learn more about customer dwell times

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  • Customer Testimonial

    Bloom Intelligence goes above and beyond.

    “They have always been attentive through whatever needs and questions we have.

    They go above and beyond to make sure our team and customers stay connected while helping us with our marketing efforts.”

    ~ Matt Thompson, Managing Partner
    Madison Social

  • Customer Testimonial

    Great, Personalized Customer Service.

    “Our company uses Bloom Intelligence as a WiFi log-in service and we really like what they do. They offer great personalized customer service. The analytics are extremely useful and the aesthetic in the marketing scheme homepage is great once the guest logs into WiFi with some options to market specifics for the business or post beautiful photography. Highly recommend.”

    ~ Loren
    Carrabba's Original

Optimize Retail and Restaurant Operations

Track Attribution of Advertising Campaigns

Trigger Marketing Campaigns Based Upon Customer Presence

Additionally, You Can Measure the Health of Corporate & Franchisee Locations

Compare locations or group of locations to quickly identify opportunities or threats

Are You Ready to Grow Your Business with WiFi Marketing?

If so, Find out how Bloom Intelligence’s WiFi analytics & marketing platform measures offline customer behavior and builds customer loyalty.
It’s time to start leveraging your guest WiFi to gain a competitive edge. Then watch your profits grow.