How Personalizing Your Customer Experience Can Grow Your Business.


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What is Customer Segmentation?

No matter what business you’re in, if you’re seeking constant growth and engaged happy customers, then the personalizing of your customer’s messaging, experience and restaurant marketing tactics is essential.

In today’s crowded marketplace, consumers expect targeted, engaging messaging that speaks to their individual needs and preferences to win their business.

To do this, you need accurate and reliable customer data, and you need the ability to segment your customers into various groups based on the demographic and behavioral data you collect.

These groups are known as customer segments, or customer buyers personas, and with them, you can create much more targeted marketing campaigns that are specially crafted to resonate with each of those groups.

Customer segmentation refers to the process of subdividing a customer base into specific groups based on similar demographics, psychographics, and/or various behavior data points.

Consequently, this information can guide restaurant marketing professionals when developing new marketing campaigns, or optimizing existing ones to personalize the customer experience online or at their physical locations.

Also, it can be useful to assess the viability of new products, services, or menu items before putting them on the market.

All of these benefits can help increase ROI and improve your bottom line.


Why Should You Segment Your Customer Base?

The answer is simple.

Segmented, targeted marketing is much more effective in terms of engagement and ROI. Here are some examples:

  • An article from stated that targeted advertisements are, on average, almost twice as effective as non-targeted ads.
  • reported that 74% of marketers say targeted personalization increases customer engagement.
  • In a study by The Direct Marketing Association, segmented and targeted emails generated 58% of all marketing revenue. And 77% of ROI comes from segmented, targeted, and triggered campaigns.

The major benefit of executing targeted personalized marketing campaigns is that you are sending your message to customers who are more likely to engage and respond.

With the ability to collect customer data like contact information,  demographics, physical behavior, customer ratings, purchasing habits, and other targeted information, you can deliver this type of highly effective advertising to help your business grow.

How To Segment Your Customer Base?

As mentioned before, effective customer segmentation cannot be done effectively without solid, reliable data.

While some companies hire a third-party company to gather the data for them, it is simply too expensive for many.

Plus, they’re only getting a “snapshot in time” of their customer data, and usually from a small sample size. As a result, if you want updated data, you’ll have to continue paying for it. As a result, this solution doesn’t make good business sense for many businesses.

However, with the Bloom Intelligence WiFi marketing software and analytics platform, you’ll have the ability to collect and verify detailed customer profiles at pennies-on-the-dollar compared to third-party companies.

These customer profiles will contain the data you need to effectively segment your customers.

Using Customer Profiles for Customer Segmentation

Bloom displays all of your customer profiles in an easy-to-use, sortable, and filterable list.

Using the powerful advanced filters, you can create separate lists of various customer segments. You can save the lists and use them in individually targeted marketing campaigns.


Static and Smart Lists for Targeted Marketing

Lists can be static, meaning they are not updated once created, or they can be smart.

Smart lists are updated in real-time. Customers are added to the smart list when they meet the list criteria or removed when they no longer meet the list criteria.

You can filter the list by various metrics, and in any number of customer segmentation combinations.

For example, Bloom’s filterable metrics include:

  • Number of all-time visits to your restaurant
  • Any number of days since their last visit
  • Their average dwell time (average time spent in your restaurant)
  • Customer Age
  • Customer Gender
  • Or the customer email address
  • and much more

Imagine the types of lists you could create with these filters. For instance, you could create a list of churning men who haven’t visited for over 2 months and save it.

Then you could automatically send a message to just those customers on the list communicating a new special offer during sporting events, for example.

Then, add a special incentive to get them back through the door and become a loyal patron once again.

Or, you might create a list of customers who have a dwell time of fewer than 20 minutes. Then you could send a message to them saying that you want them to come back and stay longer. Perhaps you could even offer them a free appetizer or dessert.

The opportunities are endless.

You can track and measure the results on the individual customer and campaign level. With a single message, you can start filling your seats and increasing your bottom line.


“Fantastic personalized customer
experience. Definitely a big help
with the growth of our business.

how wifi marketing works
Build Customer Profiles with Your CRM Database

Grow Your Business, Increase Customer Loyalty

By implementing customer segmentation and executing well-thought-out targeted marketing campaigns, your customers will notice that you are communicating with them on a more personal level.

Today’s customers expect personalization when it comes to advertising, marketing, and personalized messaging. And when they see it, they engage, and you build stronger brand loyalty.

As they realize the personalization of your message and begin to engage with it, the chances of them coming back into your store increase dramatically.

Bloom Intelligence offers a powerful and easy way to do this without breaking your marketing budget.

So, if you’re ready to build more customer loyalty and grow your business, WiFi marketing, and analytics from Bloom Intelligence is the solution you’ve been looking for.

Schedule a demo today and we’ll show you just how easy it is. Click the link, or call us at 727-877-8181.


“Invaluable to anyone in need of
foot traffic metrics and
retargeting marketing solutions.”

wifi marketing and analytics


What our happy customers
are saying

Austin Eggleston
Bob Cross, Vice President of Operations
Ron Murray
Matt Thompson, Managing Partner
Jacqueline Martin

“I highly recommend restaurants, dental/medical offices, and other businesses look into Bloom Intelligence as 1) their marketing technology is very powerful and 2) their team is AWESOME. As a marketing agency, Bloom has helped several of our clients grow their businesses via building their database and re-targeting them at the right time. Thanks Again!”

Austin Eggleston

“We’re extremely pleased with the wealth of customer data that we’re able to gather, at a very attractive price.  In addition, we’re able to communicate our new product promotions by using  the landing page as a digital billboard.  A “no-brainer” for anyone working with limited Marketing $$.”

Bob Cross, Vice President of Operations

Atlanta Bread Company

“This is an integral part of our local store marketing program. We use the e-mails we collect to tell our existing customers about various promotions, specials and discounts, and the analytics tools are amazing at capturing and displaying smart device activity in and around our store.”

Ron Murray

Atlanta Bread Company

“They have always been attentive through whatever needs and questions we have.

They go above and beyond to make sure our team and customers stay connected while helping us with our marketing efforts.”

Matt Thompson, Managing Partner

Madison Social

“I am currently working with Bloom Intelligence with Matt Ronay and Edward Kennedy. They are great to work with, respond quickly, and provide great support for noth my company and my clients. I have used other WiFi platforms but never received this level of service. I was looking for a service that would make it easy for me to sell WiFi lead generation and analytics to my clients without a lot of problems. They have provided this above and beyond. I highly recommend them to any agency looking to add this type of program to your services.”

Jacqueline Martin

Customer Segmentation FAQs

What Does CRM Stand For?

CRM stands for Customer Relationship Management database. A CRM database is a collection of customer data grouped into customer profiles. A CRM can be used to understand your customer base, and for segmented, targeted marketing campaigns that can be tracked for accurate attribution.

What is a CRM Database?

A CRM Database is a digital collection of individual customer information grouped into customer profiles. The database consists of detailed customer data such as names, behavior data, demographics, addresses, zip codes, emails, and phone numbers. These profiles are used to track communication and to remarket to customers.

What are Examples of a CRM Database?

An example of a CRM database for offline companies is the Bloom Intelligence CRM database. Using guest WiFi access points & guest WiFi landing pages, the platform collects customer behavior data, whether they log into WiFi or not, and builds detailed customer profiles for marketing and attribution. Other popular CRM’s include Salesforce, Microsoft Dynamic, and Hubspot.

How Do I Create a CRM Database?

For restaurant and retail locations, the easiest and best way to create a CRM database is to use your WiFi access points, Guest WiFi landing page, website widgets, and API’s to collect customer information and behavior data. Once configured, your customer data is collected and cleaned automatically.

The Power of a CRM Database

Optimize restaurant marketing in 2021

Optimize retail &
business operations

Track restaurant marketing in 2021

Track attribution of
customer campaigns

wifi marketing for new customers

Trigger marketing
campaigns based on
marketing presence

how wifi marketing helps

Measure the health
of corporate & franchisee

wifi marketing for coffee shops

Compare locations or
group of locations to
quickly identify opportunities
or threats

Are you ready to grow
Your business with a
CRM database and
Wifi marketing?

If so, find out how Bloom Intelligence’s WiFi analytics
& marketing platform measures offline customer
behavior and builds customer loyalty.

So, it’s time to start leveraging your guest WiFi to gain
a competitive edge. Then watch your profits grow.

Get a Free Demo