Above all, Customer support is a hallmark of Bloom Intelligence.
Moreover, we support not only our customers, but our customers’ customers as well.
Should they have any trouble at all accessing WiFi in a Bloom Intelligence-equipped location, users will encounter a self-diagnostic system that helps them resolve most connection issues. If this doesn’t solve the problem, they can click an on-screen link to gain immediate access to our Support Center. Our friendly staff will respond and guide them through the connection process, allowing your staff to carry on doing the things you’d really rather have them doing.
At Bloom Intelligence, we believe in the process of Kaizen. The Japanese word Kaizen means, “change for better.” This means that at Bloom, we’re always implementing continuous improvement. Even when we’re already performing well, we strive to make it even better. This applies to every employee at Bloom, including our customer support team.
Bloom is proud to offer white glove service to every customer. Every business using Bloom Intelligence is assigned a dedicated customer support specialist who will provide you and your business with meticulous care, attention, and service.
From the moment you become a Bloom customer, your dedicated support specialist will guide you through installation, configuration, and training. There’s never any guessing because we will hold your hand through every step of the process.
Once your location is installed and configured, and training is complete, your support specialist will be available to assist with any questions or concerns you may have.
But it doesn't stop there. Not only will we support you and your team, we will also support your customers. If a customer has a problem logging into your WiFi, they will be able to contact us directly to help them resolve their issue. This frees you up to do what you do best, operate your restaurant.