Restaurant Reputation Management

AI-Powered reputation management tools from Bloom Intelligence.


Save time with automation, discover guest sentiment, improve guest experience, and increase your bottom line.

Restaurant Reputation Management
  • Save Time Managing Reviews

    AI-powered tools to automate review response tasks and AI-suggested responses.

  • Discover Guest Sentiment

    Real-time AI-powered guest sentiment analysis to identify trends and opportunities.

  • Improve Guest Experience

    Make data-driven operations changes to boost loyalty and give guests a great experience.

  • Improve Online Reputation

    AI to consistently and automatically manage and respond to reviews in one platform to find new guests and turn guests into regulars.

  • First Party Surveys

    Automate the sending of surveys after a guest leaves your location or after an online order to receive direct feedback.

  • Track Campaign Results

    Track results down to guests walking back into your locations, reviews made, and actual transactions.


All of Your Reviews in One Platform!

Manage all reviews from Google, Facebook, Yelp, TripAdvisor, and first-party surveys in one place.

Save time and resources by seeing and responding to your reviews on Google, Yelp, Facebook, and TripAdvisor in one platform with detailed trending reports and reputation management statistics. Bloom users are reporting saving 12-15 hours a week to dedicate to other aspects of running their business.

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Reply to All Reviews Easily

Users can reply to their reviews from one easy platform.

With Bloom, all reviews from Google, Yelp, Facebook, TripAdvisor, and first-party reviews are aggregated in one place where you can quickly and easily reply to reviews in real time.

In addition, you can automate review responses with template rules or use our advanced AI features, such AI suggested responses. Or, use AI to rephrase your review response templates each time a review is responded to.

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Let Bloom Do It For You!

Leverage Bloom’s automated review response to save you even more time while improving your restaurant’s reputation.

Create templates and rules that will allow automatic responses to your reviews using your templates based on the number of stars received in each review.

For instance, you could create several “thank you” templates and have Bloom rotate through those templates for any reviews with a 5-star rating. It couldn’t be easier.

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Using AI to Improve Reviews

Bloom will suggest and/or rephrase your review responses for each review received.

Our AI engine will analyze the review and send a response automatically based on the rules you configure, or it can suggest a review response for you. Each answer will be rephrased using AI technology to ensure a relevant, meaningful response that provides a consistent brand message.

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Streamline your response process to reviews on Google, Facebook, Yelp, TripAdvisor, and Bloom using a single platform with ready-to-use review templates. Simplify your review management through automated responses and AI-generated suggestions or rephrased responses. Utilize artificial intelligence to effortlessly recognize customer sentiment patterns while employing qualitative AI to compile review summaries across various platforms efficiently.

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Experience the Benefits of Solid Reputation ManagementSave time and resources while improving your business

  • Boost revenue: A strong reputation drives guest traffic and repeat visits, leading to increased sales and overall profitability.

  • Strengthen brand image: A well-managed reputation enhances your restaurant's credibility and trustworthiness, attracting new guests and fostering loyalty among existing patrons.

  • Increase online visibility: Effective online reputation management improves search engine rankings and boosts your presence on review platforms, making it easier for potential guests to find you.

  • Improve guest satisfaction: Actively addressing feedback demonstrates your dedication to guest satisfaction, resulting in more positive reviews and word-of-mouth recommendations.

  • Crisis management: Proactive reputation management enables you to quickly address negative reviews or incidents, mitigating potential damage to your brand and minimizing long-term consequences.

  • Make data-driven decisions: Monitoring and analyzing guest feedback helps identify areas for improvement, allowing you to make data-driven decisions that enhance the dining experience.

  • Competitive advantage: A solid reputation differentiates your restaurant from competitors, positioning it as a preferred choice among customers.

  • Online Ratings Website Widget

    Long-term success: By consistently managing your restaurant's reputation, you invest in its long-term success, ensuring stability and growth for years to come.

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Track the performance of your reputation management efforts. See average response times and reply rates. Visualize your rating quantity and quality over time revealing trends in guest sentiment.

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Save Time, Increase Customer Lifetime
Values & Find New Guests What Our Happy Customers Are Saying

“We’re extremely pleased with the wealth of customer data that we’re able to gather, at a very attractive price. In addition, we’re able to communicate our new product promotions by using the landing page as a digital billboard. A “no-brainer” for anyone working with limited marketing $$.”

BobVice President of Operations Atlanta Bread Company

“We’ve been using Bloom Intelligence for our business for a few years now, and it’s been really great! We started using them at one location, but have recently expanded into three more. They provide useful metrics to help us understand our customers better, and their customer service team has been really helpful anytime we’ve needed something. They continually make improvements to their product and easily keep you up to date on the changes. Working with them has been great!”

AprilHowl at the Moon

“They have always been attentive through whatever needs and questions we have. They go above and beyond to make sure our team and customers stay connected while helping us with our marketing efforts.”

MattManaging PartnerMadison Social

“Our company uses Bloom Intelligence as a WiFi log-in service and we really like what they do. They offer great personalized customer service. The analytics are extremely useful and the aesthetic in the marketing scheme homepage is great once the guest logs into WiFi with some options to market specifics for the business or post beautiful photography. Highly recommend.”

LorenCarrabba’s Original

“This is an integral part of our local store marketing program. We use the e-mails we collect to tell our existing customers about various promotions, specials and discounts, and the analytics tools are amazing at capturing and displaying smart device activity in and around our store.”

RonAtlanta Bread Company
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