• Restaurant Marketing

How to Use Social Proof to Get More Customers

by: Allen Graves On: September 7, 2021
4 min read

Social proof is based upon “informational social influence.” This means people will conform in order to be liked by, similar to, or accepted by the influencer (or society).

In terms of restaurant marketing, social proof occurs when customers or potential customers see what others are saying about your business.

When consumers are looking to buy something, they look for ratings & reviews, recommendations, and ways that others have used a product before making their decision.

Examples of Social Proof to Get More Customers

Using Social Proof to Get More CustomersFor instance, rating sites like Google or Facebook are avenues of social proof because users can see the ratings and reviews of your business. The better your ratings, the more likely people are to give you their business.

When you visit a website and you see a testimonial from a happy customer or industry expert, that’s social proof. Deciding to choose a restaurant because you love steak and saw someone leave a comment about how good their steak is, that’s social proof. When you see an item on a menu with a star that says “Customer Favorite!”, that’s social proof.

All of these different tactics help build trust, convey value and improve conversions. It is a simple way to borrow valuable third-party influence to market your restaurant.

Because social proof is such a powerful psychological trigger, it is a great item to incorporate into your marketing. Every customer touchpoint should display social proof. Consider incorporating elements of social proof on your:

  • website pages
  • social media platforms, including Google My Business
  • paid marketing media (Google Ads, print, radio, etc.)
  • physical location (signage, table tents, etc.)
  • menu items
  • email and SMS communication
  • Google search results schema
  • loyalty program/mobile apps

Let’s focus today on your Google search results and your website pages.

Have you ever been searching for something on Google and come across a result that is displaying a star rating and the number of votes? This is great social proof because the ratings come directly from customers who have left a rating on Google. People trust Google!

Using Google for Social Proof

Using Google for Social Proof

Rating schema, or structured data, is a standardized format for providing search engines information about a web page and classifying the page content. If you’re new to structured data, you can learn more about how structured data works here.

When users search for businesses on Google Search or Maps, Search results may display a prominent Google knowledge panel with details about a business that matched the query.

When users query for a type of business (for example, “best NYC restaurants”), they may see a carousel of businesses related to that query. Likewise, some results will show the restaurant’s average rating and the number of ratings given.

With Local Business structured data, you can tell Google about your business hours, different departments within a business, reviews for your business, and more. In turn, Google may add some or all of these things to your search result.

There is no guarantee that Google will display structured data along with your search result. However, there is a way to help convince them. To find out how, download our whitepaper, “Using Social Proof to Save Time and Drive More Business.”

Use Social Proof to Drive Business - A Guide

Using Your Website for Social Proof

Another great way to show your customers and potential customers social proof is to display your aggregate ratings on your website and blog pages.

With the Bloom Intelligence Website Ratings Widget, you can display a small badge on your website pages that will display your aggregate ratings from Facebook, Google, and Bloom.

Adding this widget directly onto your website can help display your reputation. It can also have a positive effect on your bottom line by creating positive social proof.

Website Widget for Social Proof

Unfortunately, most restaurant marketers don’t have the ability or time to create this type of website widget. But with Bloom, it is simple and fun. Click the banner above for instruction on how to do it!

Are you ready to improve your restaurant’s reputation by automatically building positive online reviews and using social proof?

The answer is simple. Show your positive online reviews to your customers and potential customers.

Discover Bloom Intelligence

Using rating schema, you can get your average ratings to appear under your Google result when someone searches for your business online and increase the visibility of your restaurant online.

Likewise, creating a website widget that will display your real-time aggregate Google, Facebook, and Bloom ratings will showcase your positive ratings, and improve your reputation, helping you drive new customers into your restaurants.

Call us or schedule a free demo online and Bloom will show you how our WiFi marketing automation & customer intelligence platform can help you save time and increase your customer lifetime values by automatically building first-party customer databases, unlocking important customer insights to trigger marketing at the right time and place to build positive online reviews, showcase your positive ratings, save at-risk customers, increase your current customers’ frequency, and find new customers.

Click Here to Schedule a Free Online Demo or call 727-877-8181 to see how we can help you save time and drive tangible results for your restaurants!

Restaurant Marketing FAQs

What is Restaurant Marketing?

Restaurant marketing is the process of getting people to visit your restaurants. Restaurant marketing creates loyalty, provides data to research, analytics, and allows restaurants to gain a better understanding of their ideal customer profile. It utilizes all customer channels: guest WiFi, website, social, rating sites, mobile apps, email, text, and advertising.

Learn More About Restaurant Marketing Here

What is WiFi Marketing?

WiFi marketing is a marketing technique that uses guest WiFi to collect & clean customer data such as names, emails, phone numbers, customer behavior, and demographics. This data is used to personalize marketing campaigns to increase customer loyalty, build online reviews, and save at-risk customers. The performance of every campaign can be tracked down to the tangible ROI of a customer walking back in your door.

Learn More About WiFi Marketing Here

What is Restaurant Reputation Management?

Restaurant reputation management is the process for restaurants to manage customer feedback and creating systems to improve customer experiences, passively build positive online reviews, and save at-risk customers. It is a very important aspect of running a successful restaurant business.

Learn More About Restaurant Reputation Management Here

How Does Bloom Identify and Bring Back Lost Customers?

Bloom Intelligence uses machine learning to identify at-risk customers. When one is recognized, the system will send them a message with an incentive to get them to return and re-establish their visit pattern. Bloom users are seeing up to 37% of churning customers return.

Learn More About Saving At-Risk Customers Here

SAVE TIME, INCREASE CUSTOMER LIFETIME VALUES, CREATE NEW CUSTOMERS

What our happy customers
are saying

Austin Eggleston
Bob Cross, Vice President of Operations
Ron Murray
Matt Thompson, Managing Partner
Jacqueline Martin

“I highly recommend restaurants, dental/medical offices, and other businesses look into Bloom Intelligence as 1) their marketing technology is very powerful and 2) their team is AWESOME. As a marketing agency, Bloom has helped several of our clients grow their businesses via building their database and re-targeting them at the right time. Thanks Again!”

Austin Eggleston

“We’re extremely pleased with the wealth of customer data that we’re able to gather, at a very attractive price.  In addition, we’re able to communicate our new product promotions by using  the landing page as a digital billboard.  A “no-brainer” for anyone working with limited Marketing $$.”

Bob Cross, Vice President of Operations

Atlanta Bread Company

“This is an integral part of our local store marketing program. We use the e-mails we collect to tell our existing customers about various promotions, specials and discounts, and the analytics tools are amazing at capturing and displaying smart device activity in and around our store.”

Ron Murray

Atlanta Bread Company

“They have always been attentive through whatever needs and questions we have.

They go above and beyond to make sure our team and customers stay connected while helping us with our marketing efforts.”

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Madison Social

“I am currently working with Bloom Intelligence with Matt Ronay and Edward Kennedy. They are great to work with, respond quickly, and provide great support for noth my company and my clients. I have used other WiFi platforms but never received this level of service. I was looking for a service that would make it easy for me to sell WiFi lead generation and analytics to my clients without a lot of problems. They have provided this above and beyond. I highly recommend them to any agency looking to add this type of program to your services.”

Jacqueline Martin

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