What is a Restaurant CRM Database?
A restaurant CRM database is a collection of customer profiles that can include online & offline behavior, demographics, email, phone numbers, income, zip codes, transactions, and even visit history.
Savvy restauranteurs automatically collect, aggregate, and clean customer data into customer restaurant customer databases to unlock customer insights and increase customer lifetime values through marketing automation.
No matter what size or type of business you operate, your customers are your number one asset.
So, customer acquisition, retention, and maximizing your revenue per customer should be among your business’s primary goals.
If you manage a brick-and-mortar establishment, such as a restaurant, coffee shop, brewery, or bowling alley, you may not have an efficient way to keep track and know every customer in your establishment.
Building a restaurant CRM database is the first step to unlock unknown customer insights like how loyal a customer is, their likelihood to churn, and their frequency to your locations (and much more).
For example, these customer insights allow you to automate & personalize your restaurant marketing to achieve and measure specific goals such as saving your at-risk customers, building positive online reviews, and increasing your customer’s lifetime values.
Likewise, the best part is that you can automate this entire process of collecting customer data, unlocking customer insights, and driving tangible results through marketing automation for less than the cost of 1 hour of your time in a month with Bloom Intelligence.
What does “CRM” mean?
CRM, which stands for customer relationship management, refers to software that will document, monitor, and store customer data in a central database.
You can use the data to easily visualize your customer insights in Bloom’s enterprise restaurant marketing dashboard.
Then, you can use it to make intelligent, data-driven marketing and operations decisions.
As a result, the Bloom Intelligence restaurant CRM database is a great option for multi-unit restaurants that have too many customers to keep track of manually and want to increase their customer lifetime values.
Or, it is for those who do not have the time or resources to manually enter the collected data into their database, spreadsheet, or other solution.
Blooms restaurant CRM database was built for restaurants and other offline businesses to automatically build rich, clean customer profiles and databases quickly and automate their marketing initiatives.
And it’s all done for you, behind the scenes. This way, you and your staff can unlock your time from manual tasks, and watch your restaurant’s customers loyalty grow.
How a WiFi CRM Database Collects Data
Most CRM database software will collect customer contact information, such as name, email, phone numbers, and are not based on a restaurant’s actual needs. Previously, sales and marketing professionals entered the information.
However, multi-channel WiFi-powered restaurant CRMs work differently.
For instance, when a customer’s cell phone enters into the range of your guest WiFi sensors, Bloom automatically recognizes the device’s unique device ID and starts collecting and storing anonymous data such as visit times, dwell time, frequency, and advanced KPIs such as their likelihood to churn.
Then, instead of manual or web-assisted customer data entry into your CRM, customers opt-in via your captive portal page, social, point of sales, websites, or other customer opt-in points.
As a result, this acts as an automated process to build your CRM database without your organization needing to do any additional work.
For example, when your customer opts into your WiFi or other customer opt-in points, a customer profile is created in the CRM database and all previous and future presence behavior data that was collected as anonymous customer data will be associated with their digital profile.
At that point, the customer’s device is no longer anonymous, and it is associated with their customer profile. For example, customer digital profiles include phone numbers, gender, birthday (age), emails, postal codes, presence analytics, zip codes, income, ratings, transactions, and other important customer data points.
Throughout this process, all customer data is being cleaned and analyzed to unlock customer insights like loyalty, churn likelihood, dwell time, and much more.
The Importance of Clean, Verified CRM Customer Data
Many CRM database software solutions will allow customers to enter data that is false. For instance, customers may enter an email address that is entirely made up and doesn’t exist or provide other false customer data.
Unfortunately, these scenarios where you receive false customer data that can be detrimental to your marketing and operations strategies.
Not to mention the loss of time and money by setting up systems that will not meet their full potential because your customer data was not cleaned and normalized.
So, Bloom Intelligence verifies all emails in real-time. Additionally, Bloom checks zip codes and phone numbers for accuracy. Likewise, if a customer enters a birth date that appears false, Bloom will ask for their correct birthday.
The key is having complete, clean customer profiles to personalize your customers’ experiences, resulting in increased customer lifetime values.
What is the real value of a restaurant CRM Database?
Compared to other CRM database examples or CRMs, enterprise WiFi-powered restaurant CRMs offer many advantages for multi-unit restaurants.
First, you can quickly build large clean customer databases automatically. As a result, you receive the additional benefit of understanding your customers’ individual presence behavior once they are opted-in.
As customer profiles are being automatically built, you can build a list of tens or hundreds of thousands of customers.
These lists, or segmentation, of your restaurant CRM database allow you to identify and define your customers categorically. Then you can group them into segments for personalized marketing, advertising, and other demand generation activities.
As a result, you can create marketing campaigns that speak much more clearly to each of your segments through customer segmentation. Plus, you’ll be able to speak directly to the pain points and emotions of each group.
Consequently, the process of personalizing your customers’ messaging and experience increases engagement, lowers marketing and advertising costs and keeps your customers coming back to your restaurants.
In addition, you can send offers to each segment or your entire database of customers.
Send Triggered Messages
Additionally, you can send a triggered message asking a question based upon a 5-star review after a customer leaves your establishment.
If the rating is below a particular threshold that you define, you can automatically send another message persuading them to return and give your business another chance.
Also, through our advanced reputation management tools, you can ask a customer to rate you on Facebook, Google, or Bloom, or if they had a bad experience to contact you directly to make it right.
A customer would directly leave their rating on Google or Facebook, and Bloom would pull that review back into our platform for you to manage all customer communications centrally and analyze customer sentiment over time.
Ultimately you are quickly building positive online reviews which drive net new customers into your locations and show your customers that you care. Creating happy, loyal customers.
Restaurant CRM Database Benefits
By analyzing your customer visit frequency, the platform can accurately predict when a customer should be returning for their next visit using our proprietary machine learning models. Consequently, if the customer does not return by that date, they are tagged as an at-risk customer.
Then, Bloom will automatically send an at-risk customer an offer at the right time & place prompting your customer to give you another try.
As a result, Bloom saves up to 38% of all at-risk customers!
So, your organization can save significant amounts of revenue by preventing customers leaving and not coming back.
Using CRM Insights for Marketing and Operations
You can also send one-off or scheduled/recurring messages to your customer database, or specific segments of it. Likewise, you can trigger marketing campaigns based upon customer behavior if your customer only logs into your WiFi once.
On the operations side, having access to metrics like daily traffic, dwell times by hour, customer frequency, customer rating results, and much more allows you to see data you could not see before that are critical to operational success.
As a result, this transparency into customer behavior and sentiment gives you data to optimize staffing, ordering, and discover problematic trends before they become a larger issue.
Other Benefits of a restaurant CRM Database
Centralized Data – There are other benefits to using a WiFi-powered restaurant CRM database. First, you can centralize all of your customer data in one place.
Then, you’ll never have to search for a spreadsheet or weed through business cards to find individual customer contact information again.
Scalable – A CRM database is an easily sustainable, scalable, and powerful tool for business growth. For instance, imagine your business as you grow your location’s footprint.
Unfortunately, the ability to know your customers and understand their behavior at scale will simply be too limited and time-consuming to achieve through manual efforts to be practical.
On the other hand, Bloom’s WiFi marketing and customer intelligence hub is completely scalable to any size.
Intelligent Reporting – You can easily create reports to measure the effectiveness of your marketing and operational decisions. So, you can test different marketing messages and optimize your campaigns quickly and easily.
Likewise, you can track any campaign down to your customers walking back into your doors.
Profit & ROI – By comparison, the reason online companies have a competitive advantage is that they are measuring their customer’s behavior on their websites and building large, clean customer databases that they use to personalize their customer experiences and re-market to their customers to maximize profitability.
Indeed, a large, clean customer database, plus presence analytics, and an advanced marketing suite equals a pot-of-gold that you use to generate real profits.
You Can Start Building a CRM Database Today
Utilizing a CRM database can be extremely valuable for your business, and accelerate its future growth.
You’ll have a greater understanding of who your best customers are. And you can speak to them when, where, and how they want to be spoken to.
You’ll drive engagement, familiarity, and loyalty between you and your customers. You’ll drive solid increases in per-person ticket averages.
And, you’ll decrease customer churn/attrition and increase your customer lifetime value. This is just smart, and it is what Bloom Intelligence can deliver to your multi-location operation.
Get a head start on your competition. Contact us for a free, no-obligation platform demonstration. See exactly how Bloom Intelligence can make your customers happy and drive your business growth. Call us at 727-877-8181 or click here to schedule a free demo. We’ll show you how easy it is.
SAVE TIME, INCREASE CUSTOMER LIFETIME VALUES, CREATE NEW CUSTOMERS
What our happy customers
“I highly recommend restaurants, dental/medical offices, and other businesses look into Bloom Intelligence as 1) their marketing technology is very powerful and 2) their team is AWESOME. As a marketing agency, Bloom has helped several of our clients grow their businesses via building their database and re-targeting them at the right time. Thanks Again!”
“We’re extremely pleased with the wealth of customer data that we’re able to gather, at a very attractive price. In addition, we’re able to communicate our new product promotions by using the landing page as a digital billboard. A “no-brainer” for anyone working with limited Marketing $$.”
Bob Cross, Vice President of Operations
Atlanta Bread Company
“This is an integral part of our local store marketing program. We use the e-mails we collect to tell our existing customers about various promotions, specials and discounts, and the analytics tools are amazing at capturing and displaying smart device activity in and around our store.”
Atlanta Bread Company
“They have always been attentive through whatever needs and questions we have.
They go above and beyond to make sure our team and customers stay connected while helping us with our marketing efforts.”
Matt Thompson, Managing Partner
“I am currently working with Bloom Intelligence with Matt Ronay and Edward Kennedy. They are great to work with, respond quickly, and provide great support for noth my company and my clients. I have used other WiFi platforms but never received this level of service. I was looking for a service that would make it easy for me to sell WiFi lead generation and analytics to my clients without a lot of problems. They have provided this above and beyond. I highly recommend them to any agency looking to add this type of program to your services.”
WiFi Analytics FAQs
What Does CRM Stand For?
CRM stands for Customer Relationship Management database. To summarize, a CRM database is a collection of customer data grouped into customer profiles. So, a CRM can be used to understand your customer base, and for segmented, targeted marketing campaigns that can be tracked for accurate attribution.
What is a CRM Database?
A CRM Database is a digital collection of individual customer information grouped into customer profiles. Likewise, the database consists of detailed customer data such as names, behavior data, demographics, addresses, zip codes, emails, and phone numbers. As a result, these profiles are used to track communication and to remarket to customers.
What are Examples of a CRM Database?
An example of a CRM database for offline companies is the Bloom Intelligence CRM database. For example, using guest WiFi access points & guest WiFi landing pages, the platform collects customer behavior data, whether they log into WiFi or not, and builds detailed customer profiles for marketing and attribution. By comparison, other popular CRM’s include Salesforce, Microsoft Dynamic, and Hubspot.
How Do I Create a CRM Database?
For restaurant and retail locations, the easiest and best way to create a CRM database is to use your WiFi access points, Guest WiFi landing page, website widgets, and API’s to collect customer information and behavior data. Once configured, your customer data is collected and cleaned automatically.