• Customer Segmentation

Customer Segmentation to Power Up Your Restaurant/Coffee Shop Marketing

by: Allen Graves On: August 19, 2021
5 min read

The restaurant and coffee shop customer marketplace is more crowded than ever.

Every time a potential client opens a website on their desktop browser or smartphone browser, social media platforms, entertainment apps, and even productivity apps, they’re faced with all kinds of marketing messages.

How do you get the right eyes on your marketing content to promote your business effectively?

Successful restaurant and coffee shop marketing is essential for staying competitive in a highly populated industry. No matter where you’re located, you probably have to contend with various other competitors offering similar products to yours.

Like the competition for successful marketing, competition to successfully draw customers to your restaurant or coffee shop (and away from your direct competitors), should be top-of-mind.

After all, marketing is an ongoing process. You have to stay competitive and stay present on various internet platforms in order to attract clientele.

Thankfully, there are unique marketing strategies that you can utilize to your ultimate benefit.

Market segmentation is a particularly excellent way to boost return on investment from your restaurant’s marketing budget.

Customer Segmentation for Restaurants and Coffee Shops

What Is Customer Segmentation?

Customer segmentation is a marketing strategy of “segmenting” your potential customers into distinct groups (market segments) and then marketing your business to them using focused, group-specific methods.

Customers are split into groups based on their demographic data–age, location, etc.–and their behavioral and psychographic data–what online content they interact with, how they behave at your place of business, and their perceived interests.

These groups are called customer segments, and each segment has its own persona. Different personae like to be marketed to in certain ways.

Based on marketing research, when you engage with clients with unique, individualized methods, you’re more likely to garner interest and ultimately draw leads to your website.

Marketers can successfully collect segmentation data, then optimize their marketing campaigns based on which “segments” they’re addressing with a given advertisement, social media post, etc.

Customer Segmentation Guide for Restaurants and Coffee Shops

How To Group Your Customers?

You might wonder how the power of the internet and WiFi can split your potential clients into these segments. The answer lies in customer data collection.

There are ways to retrieve data to form customer profiles, which help you understand your customers better. Then, you can subdivide your customer database at large into segments.

You can also use software to collect and analyze data for much less than outsourcing these services to an agency. Check out the Bloom Intelligence WiFi Marketing Automation & Customer Intelligence Platform to see it in action.

Once you collect customer profile data, you can sort and filter profiles to view grouped segments. Then, use this information to create targeted marketing messages. Fine-tune your current marketing strategies or devise new ones to personalize the customer experience online.

Why Send Different Marketing Messages to Different Segments?

The ultimate goal of customer segmentation is to adjust your messaging to appeal to different segments. Customer segmentation helps certain demographic-specific businesses find their customers among the highly populated masses online.

For instance, cosmetic companies are probably looking for young, female clients that are particularly interested in beauty products. They’ll market themselves exclusively to this relevant segment.

Similarly, a skateboarding company knows that it isn’t relevant to the population at large. They will try to find relevant clients in urban teenagers and young adults.

So, marketing their products to seniors and middle-aged business people would produce little return on investment. Therefore, these companies would be wasting their marketing budgets without using effective customer segmentation.

The restaurant industry, meanwhile, has mass appeal. You aren’t necessarily looking to narrow down your audience as much as fine-tuning the voice of your marketing strategies to speak to different restaurant customers.

The voice of your marketing messages should be very different for older business people as it is for teenage skateboarders, but the message at the root of your strategy is the same: people should come to your restaurant!

Learn the Value of Customer Profiling

What the Studies Show

Studies show that customer segmentation works and actually improves the customer experience, too.

CMO.com states that on average, advertisements targeted to unique customer segments are twice as effective as broad-audience, non-targeted ads. And, in fact, the Federal Trade Commission reports that almost 70% of polled consumers actually prefer marketing that tailors to their interests.

Customer segmentation isn’t just powerful; it’s popular.

Your direct competitors may very well be using this strategy. So, to stay competitive, you should as well.

How to Use Customer Segmentation

In the restaurant and coffee shop marketing industry, customer segmentation has plenty of benefits.

First, you can use this tactic to improve messaging. Messaging refers to your approach to communication with your audience.

How do you engage customers and highlight the value of your products? Modify your voice to speak to different segments of your customer base.

For example, if your restaurant has a formal, sophisticated ambiance, you might use professional language and elegant imagery to appeal to an older, higher-income segment of your audience.

Meanwhile, you can appeal to a younger, lower-income segment with more relaxed language and references to date nights or other special occasions.

Marketing messaging for your restaurant can be playful, refined, value-focused, or even exclusive – all based on who you’re speaking to.

Customer Segmentation for Advertising and Remarketing

You can use customer segmentation for remarketing on Google and other search engines. Identify profiles of users who have already visited your website or taken specific actions, like placing an online order or reservation, or those who logged into your WiFi.

Then, serve advertisements and other marketing messages to “remarket” toward these clients. The goal is to create lifetime customers who keep coming back.

Restaurants can also advertise with “lookalike” campaigns on Facebook, Instagram, and other popular platforms to increase engagement and appeal to new clients. This strategy identifies segments of existing customers–those who have already visited your website–and then targets digital profiles of similar segments.

For example, if you have a large population of college students that visit your website (and your restaurant), social media platforms can identify other college students in the area and market your restaurant to them, aiming to appeal to these lookalike profiles.

Just remember to adjust your messaging for these audiences!

Using Social Proof to Get More Customers

Automate Customer Segmentation with Bloom Intelligence

Customer segmentation may seem like a difficult strategy to implement. Unfortunately, it can be very difficult to collect and analyze the data you need in order to segment clients without the use of a WiFi customer intelligence platform like Bloom Intelligence.

You can either hire a third-party marketing company to track customer data–a potentially expensive option–or save money and use Bloom to collect large amounts of customer data for you.

With Bloom, you can quickly and easily segment clients yourself and create targeted automated marketing strategies for much less. This will save money and time, increase customer lifetime values, bring in new customers, improve your reputation, and increase your bottom line.

To see more of what Bloom can do for your restaurant or coffee shop marketing, schedule a free demo today, or call us at 727-877-8181.

Restaurant Marketing FAQs

What is Restaurant Marketing?

Restaurant marketing is the process of getting people to visit your restaurants. Restaurant marketing creates loyalty, provides data to research, analytics, and allows restaurants to gain a better understanding of their ideal customer profile. It utilizes all customer channels: guest WiFi, website, social, rating sites, mobile apps, email, text, and advertising.

Learn More About Restaurant Marketing Here

What is WiFi Marketing?

WiFi marketing is a marketing technique that uses guest WiFi to collect & clean customer data such as names, emails, phone numbers, customer behavior, and demographics. This data is used to personalize marketing campaigns to increase customer loyalty, build online reviews, and save at-risk customers. The performance of every campaign can be tracked down to the tangible ROI of a customer walking back in your door.

Learn More About WiFi Marketing Here

What is Restaurant Reputation Management?

Restaurant reputation management is the process for restaurants to manage customer feedback and creating systems to improve customer experiences, passively build positive online reviews, and save at-risk customers. It is a very important aspect of running a successful restaurant business.

Learn More About Restaurant Reputation Management Here

How Does Bloom Identify and Bring Back Lost Customers?

Bloom Intelligence uses machine learning to identify at-risk customers. When one is recognized, the system will send them a message with an incentive to get them to return and re-establish their visit pattern. Bloom users are seeing up to 37% of churning customers return.

Learn More About Saving At-Risk Customers Here

SAVE TIME, INCREASE CUSTOMER LIFETIME VALUES, CREATE NEW CUSTOMERS

What our happy customers
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Austin Eggleston
Bob Cross, Vice President of Operations
Ron Murray
Matt Thompson, Managing Partner
Jacqueline Martin

“I highly recommend restaurants, dental/medical offices, and other businesses look into Bloom Intelligence as 1) their marketing technology is very powerful and 2) their team is AWESOME. As a marketing agency, Bloom has helped several of our clients grow their businesses via building their database and re-targeting them at the right time. Thanks Again!”

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Atlanta Bread Company

“This is an integral part of our local store marketing program. We use the e-mails we collect to tell our existing customers about various promotions, specials and discounts, and the analytics tools are amazing at capturing and displaying smart device activity in and around our store.”

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They go above and beyond to make sure our team and customers stay connected while helping us with our marketing efforts.”

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