• Restaurant Marketing

Why You Need Restaurant Marketing Software in 2024

by: Allen Graves
9 min read

In 2024, the restaurant industry stands at a pivotal crossroads when the digital world touches every part of our daily lives. The idea of dining out is no longer only about physical spaces, as it expands into the vast expanse of the internet.

Here, between the chatter of social media and the all-important voices of online reviewers, restaurants are vying for the attention and affection of the modern diner. This digital revolution calls for more than great food and enticing ambiance; it’s about being seen and heard online.

It demands an understanding of restaurant marketing software. These software platforms aren’t just tools; they’re the lifeblood of a restaurant’s ability to thrive in an era where online visibility and engagement dictate success.

As we look into the significance of restaurant marketing in today’s digital landscape, the array of sophisticated restaurant marketing software at our disposal, and the innovative strategies that can redefine the way we connect with our guests, we uncover the blueprint for flourishing in the competitive world of 2024 and beyond.

using restaurant marketing software

Why Restaurant Marketing Tools Are Important in 2024

As digital engagement continues to rise, the importance of restaurant marketing in 2024 cannot be overstated. In a landscape where consumer preferences are increasingly influenced by online presence and digital interactions, restaurants must leverage marketing to build brand awareness, engage with their audience, and ultimately drive more revenue.

A robust digital presence – including email marketing and SMS – ensures your restaurant remains visible and appealing to the digital-savvy diner. That’s why using a comprehensive restaurant marketing platform is so important.

Imagine your restaurant as a culinary treasure hidden in a huge digital sea. Without a beacon to guide diners to your doorstep, how will they discover you?

This is where restaurant marketing software comes into play, acting as your lighthouse in the digital fog. It’s not just about getting noticed but about creating connections that resonate with your guests.

In 2024, every like, share, and review paints a picture of your brand’s story, telling a story that draws diners closer to your restaurant. Whether it’s a Facebook post that makes them smile, an Instagram post that leaves them drooling, or a timely email that hits just the right note, effective marketing turns browsers into loyal patrons who feel a bond with your restaurant.

Moreover, with the online realm being today’s battleground for reputation, managing your digital presence with precision and care is non-negotiable. A well-crafted response to a review, a heartfelt thank you to a compliment, or a swift resolution to a diner’s concern can turn potential crises into opportunities to showcase your commitment to excellence.

So, why is restaurant marketing strategy important in 2024?

Because in an era where dining choices are abundant, and attention spans are short, being just another eatery isn’t enough. You need to stand out, engage, and entice in a way that leaves a mark on your guests’ hearts (and taste buds).

And with the right restaurant marketing strategies fueling your journey, the path to becoming a success is clearer than ever.

Types of Restaurant Marketing Software

In today’s competitive restaurant industry, understanding and deploying the right mix of marketing tools is akin to crafting a menu that caters to every palate. Each type of restaurant marketing software is a specialized ingredient designed to enhance your marketing efforts and streamline operations.

Let’s dissect a few of these tools, understanding their unique flavors and how they contribute to a successful marketing strategy to drive revenue.

Customer Data Platforms (CDPs)

Restaurant CDPs act as the master chefs of data, blending ingredients (guest data and behavior) from various sources such as online orders, WiFi, reservations, and review sites to create a unified customer profile. The ability to automatically collect customer data such as phone numbers, emails, demographics, zip codes, reviews, orders, and reservations allows restaurant owners to have detailed customer profiles.

Building a CDP of guest profiles that unlocks customer insights enables you to slice through the noise, identifying individual guest preferences and behaviors. This depth of insight allows for marketing strategies that are not just broad mass sends but finely tuned messages that resonate personally, significantly enhancing the dining experience when a guest interacts with your brand and allowing you to send personalized messaging to engage customers.

With advanced customer segmentation capabilities, CDPs allow you to segment your customer base into guest lists or audiences such as regulars, at-risk guests, locals, or tourists for easy, targeted email/SMS marketing and online advertising campaigns.

Customer data platforms (CDPs) are different from restaurant CRMs. CDPs automatically collect, clean, and analyze guest data and behavior from three sources or more, giving the hospitality industry a powerful marketing tool to attract new customers and build loyalty with existing customers from anything from surprise and delight offers for birthdays and anniversaries or identify at-risk guests to target with offers to bring them back to your doors.

A restaurant CRM typically collects data from one source of guest data and is typically a manual process. CRMS ultimately is a bucket to hold data, while CDPs are a much larger understanding of your customers.

Wifi Marketing Platforms

The modern diner often expects more than exquisite cuisine—they seek connectivity. WiFi marketing platforms turn offering internet connection from a mere convenience to a strategic asset.

These platforms serve as a net, capturing valuable guest data and behavior before logging into guest wifi by sensing a customer device and when logging into your WiFi by capturing guest data in the opt field, including names, contact information, birthdays, and more.

This information becomes the foundation for personalized marketing efforts, making every offer or message you send as tempting as your signature dish. The guest data can also be automatically fed into a CDP to build your guest database fast and effortlessly.

Reputation Management Tools

In the world of online reviews and social media, your restaurant’s reputation is always under the spotlight. Reputation Management Tools are like having a PR specialist on call 24/7, constantly monitoring the digital landscape for mentions of your brand.

They allow you to respond to feedback proactively, preserving and enhancing your online image. Restaurant reputation tools ensure that your restaurant addresses concerns and highlights accolades, maintaining a stellar reputation that attracts new patrons. With AI, reputation management can now be fully automated, monitoring and responding to reviews on multiple sites without you lifting a finger.

Plus, restaurant operators can use AI-generated reports about their guest sentiment and customer satisfaction to train staff on how to improve service, ultimately leading to the satisfaction and retention of their guests.

Restaurant Loyalty Programs

A restaurant loyalty program offers significant value by fostering customer retention and increasing repeat visits, which is crucial for sustained business growth. It rewards regular customers with exclusive benefits, such as discounts, loyalty points, special offers, and personalized experiences, incentivizing them to choose your restaurant over competitors and fostering customer loyalty.

Also, loyalty programs provide valuable customer preferences and behavior data, enabling tailored marketing strategies that resonate with your audience.

The downside of traditional loyalty programs is that they only consider super users or guests who download your restaurant’s mobile app. Customers who download mobile apps typically represent 3-10% of your total guests.

Restaurant marketing platforms like Bloom Intelligence aggregate guest data from all sources of guest data, allowing you to use loyalty functionality for a much larger segment of your guests.

Digital Marketing Automation Tools

Marketing Automation Tools take on the heavy lifting of repetitive tasks. From scheduling and sending automated marketing campaigns, such as automated emails, to managing customer sentiment and sending SMS messages, these tools keep your marketing engine running smoothly.

They ensure your restaurant remains in constant communication with your guests, delivering the right message at the right time without overwhelming you or your team, allowing you to focus on other important aspects of your business.

Embracing these diverse restaurant marketing software solutions is not just beneficial; it’s essential. Each tool offers a unique advantage, from deepening customer engagement to automating operational tasks and managing your online reputation.

Integrating these technologies into your marketing strategy is like curating a menu that delights every diner, setting your restaurant up for success in the digital age.

Ways To Use A Restaurant Marketing Platform – Marketing Channels

Leveraging a restaurant marketing platform to tailor your outreach can transform a simple meal into a memorable experience.

Let’s explore how you can utilize restaurant marketing software, focusing on the tried-and-true methods of email and SMS marketing, as well as the increasingly crucial role of guest reviews and feedback, to not only elevate your revenue but also re-attract lost guests and elevate the overall guest experience.

Email Marketing

Crafting and sending restaurant email marketing messages becomes a breeze with a restaurant marketing platform. You can segment your customer base, sending loyal diners exclusive previews of your new menu or enticing occasional visitors with a special offer that reignites their interest.

By sending specific emails to each group that would appeal to them based on interests, demographics, and/or behavior, the guests will be more likely to engage with your emails.

The key is personalization. For instance, an email celebrating a guest’s birthday with a complimentary dessert feels like a personal touch from the restaurant, fostering a deeper connection between your restaurant and the diner.

SMS Marketing

SMS marketing, on the other hand, is the nudge that reminds your patrons why they fell in love with your restaurant in the first place. It’s direct, immediate, and has the power to cut through the clutter.

Whether it’s a sale on takeout orders or a reminder of a reservation, SMS marketing ensures your message lands in the palms of their hands. This method can prompt quick action, whether booking a last-minute table or taking advantage of a limited-time offer.

Leveraging Guest Reviews and Feedback

In today’s digital age, a review is not just a review—it’s the cornerstone of your restaurant’s reputation. Integrating guest reviews and feedback into your marketing strategy can significantly impact your revenue. Encouraging satisfied diners to share their experiences online boosts your restaurant’s visibility and acts as a beacon to potential customers.

Conversely, addressing negative feedback promptly and thoughtfully can turn a dissatisfied patron into a loyal advocate. Moreover, analyzing this feedback provides invaluable insights into your operations, helping you fine-tune your menu, service, and ambiance to meet your guests’ expectations better.

This continuous improvement process, fueled by real guest feedback, ensures that your restaurant attracts new diners and wins back those who may have had a less-than-stellar experience. It’s about creating a cycle of positive experiences, where every meal served is better than the last, and every diner leaves looking forward to their next visit.

In essence, a restaurant marketing platform offers a suite of tools that, when used effectively, can dramatically enhance how you engage with your audience.

From the immediacy of SMS marketing to the personalized touch of email campaigns and the transformative power of guest reviews and feedback, these strategies collectively forge a stronger bond with your diners. They ensure every interaction is an opportunity to impress, recover, and delight, turning casual visitors into lifelong patrons.

Tying It All Together: Restaurant Marketing Software

Embracing restaurant marketing software is not just a step toward digital transformation. It’s a leap into creating deeper, more meaningful connections with diners.

From the strategic deployment of email marketing and automation to the nuanced utilization of guest reviews and feedback, each element of this marketing toolkit is designed to elevate the guest experience, ensuring that every interaction is memorable. It’s about embracing technology not as a substitute for human interaction but as a bridge to more authentic, memorable dining experiences.

Whether rekindling the interest of lost guests, enhancing revenue through targeted promotions, or continuously refining the guest experience based on real feedback, the power of a restaurant marketing platform is undeniable. Read about the Bloom Intelligence restaurant marketing platform below and get ready to make your business bloom.

Restaurant marketing software can fill your restaurant

Discover Bloom Intelligence – Marketing Software for Restaurants 

Bloom Intelligence is an AI-powered restaurant marketing platform. Bloom’s all-in-one restaurant marketing platform includes a powerful customer data platform, automated guest data collection, marketing automation, and reputation management tools.

Bloom gathers guest data from various sources and aggregates it into one platform. This makes it simple to analyze and segment your guest personas for your restaurant’s digital marketing and operations decisions.

Data is collected from WiFi logins, online reservation systems, online ordering platforms, POS systems, website forms, social media, and more. Bloom makes guest data collection effortless, allowing you to quickly execute the abovementioned restaurant marketing strategies and track marketing campaigns down to actual ROI, saving time, increasing customer lifetime values, attracting new guests, improving your reputation, and boosting your bottom line.

Click Here to Schedule a Free Online Demo, or call 727-877-8181 to see how we can help you save time and drive tangible results for your restaurants.

Restaurant Marketing FAQs

What is Restaurant Marketing?

Restaurant marketing is the process of getting people to visit your restaurants. Restaurant marketing creates loyalty, provides data to research, analytics, and allows restaurants to gain a better understanding of their ideal customer profile. It utilizes all customer channels: guest WiFi, website, social, rating sites, mobile apps, email, text, and advertising.

Learn More About Restaurant Marketing Here

What is WiFi Marketing?

WiFi marketing is a marketing technique that uses guest WiFi to collect & clean customer data such as names, emails, phone numbers, customer behavior, and demographics. This data is used to personalize marketing campaigns to increase customer loyalty, build online reviews, and save at-risk customers. The performance of every campaign can be tracked down to the tangible ROI of a customer walking back in your door.

Learn More About WiFi Marketing Here

What is Restaurant Reputation Management?

Restaurant reputation management is the process for restaurants to manage customer feedback and creating systems to improve customer experiences, passively build positive online reviews, and save at-risk customers. It is a very important aspect of running a successful restaurant business.

Learn More About Restaurant Reputation Management Here

How Does Bloom Identify and Bring Back Lost Customers?

Bloom Intelligence uses machine learning to identify at-risk customers. When one is recognized, the system will send them a message with an incentive to get them to return and re-establish their visit pattern. Bloom users are seeing up to 37% of churning customers return.

Learn More About Saving At-Risk Customers Here


What our happy customers
are saying

“SaaS that covered so many bases for us instead of having to use multiple software products. Bloom Intelligence has simplified our responses to reviews, customer feedback, and more. I highly recommend Bloom Intelligence.”

Robert Sanderson

“Bloom Intelligence really is a step ahead in terms of marketing software and metrics. Their product is reliable, fast and innovative and has helped the company I work for really grow.”

John Marchetti

“Working with Bloom Intelligence has been amazing. They assist you every step of the way and work with you hand in hand to make sure you are optimizing your advertising potential. We are excited to use this tool to help learn more about our customers so that we can personally engage with them and understand our strengths/weaknesses.”

Ariel Ramirez

“In these challenging times, it has been a pleasure working with Bloom Intelligence to help facilitate our service offering to our clients. They were extremely responsive and provided support to mitigate risk and minimize revenue loss. Great partner!”

Stefan Kim

“We’re extremely pleased with the wealth of customer data that we’re able to gather, at a very attractive price.  In addition, we’re able to communicate our new product promotions by using  the landing page as a digital billboard.  A “no-brainer” for anyone working with limited Marketing $$.”

Bob Cross, Vice President of Operations

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