The restaurant industry has undergone a transformative shift with the integration of automation and artificial intelligence (AI) technologies.
This revolution has not only enhanced marketing strategies and operational efficiency, but also improved guest experiences and enabled new ways to execute tedious tasks.
Bloom Intelligence is thrilled to announce the release of two powerful new reputation management features: Online Review Response Automation and AI-Suggested Responses.
Understanding the importance of online reviews and engaging with guests has never been more important for restaurants in today’s competitive landscape.
However, we recognize that responding to every review can be time-consuming and challenging for most restaurateurs. That’s where our new features come in.
With our Online Review Response Automation and AI-Suggested Responses, you can now streamline your review management process and ensure much more timely and appropriate responses to your guests’ feedback.
Now in the Bloom platform, reputation management users will be able to:
- Create response templates that will send as responses to reviews – automatically.
- When responding to reviews manually, Bloom will generate an AI-suggested response that will appear in the response field. Just edit as you wish, and click to respond.
Review Response Automation
Have you ever wondered how much time you could save if you had someone else to handle your review responses for you?
Now Bloom can do it for you, allowing you to save up to 15-20 hours a week to focus on other important areas of running your business.
Online reviews have emerged as a significant factor influencing consumer decision-making while shaping a business’s reputation.
As the volume of reviews grows, managing and responding to them effectively has become an essential aspect of maintaining a positive online presence, but one that also requires a great deal of time.
Recognizing this need, we have developed this game-changing solution for restaurants. It enables restaurants to respond to guest feedback more efficiently and consistently.
By automating the response process, you’ll not only save valuable time and resources, but also help enhance guest engagement and foster brand loyalty.
Here’s how the review response automation feature works:
In the Reputation Management section of the Bloom platform, you will see a tab called Automation.
First, you will create and customize your response templates for common review scenarios.
Then, you will be able to create rules as to which templates will be used when specific criteria are met.
For instance, when a guest leaves a response greater than or equal to 4 stars, you can select which review response template will be sent automatically after a specific amount of time.
If you choose more than one template for the rule, the system will rotate between the templates you choose for that particular rule. There is no limit to the number of templates you can create.
Our system will automatically apply these templates and respond to your reviews for you! This will help ensure a consistent brand voice across all of your responses.
Imagine the time you’ll save that you now can dedicate to other high-priority tasks!
Bloom Intelligence aggegates your ratings and reviews from Google, Facebook, Yelp, and TripAdvisor. This allows you to repond to all of these reviews from within a single platform.
When responding to these reviews manually, you will see an icon above the response field. When you click on the icon, several AI-generated responses will become available for you to choose from.
You simply choose the response that works best, edit if you wish, and click Reply.
Our AI-powered system analyzes each review and suggests a personalized response based on the context and sentiment. You can either accept the suggested response or modify it to better suit your needs.
Over time, the system will learn from any edits you make and continue providing responses that are more to your liking.
Coming Very Soon
Bloom Intelligence remains on the cutting edge of restaurant marketing and reputation management innovation.
We’re confident that these new features will significantly enhance your reputation management efforts while saving you time and improving your business.
But we won’t stop there!
Coming very soon we will be releasing other new AI-driven features including qualitative AI summaries and advice, and AI rephrasing of your saved templates.
Using qualitative AI, Bloom will analyze all of your reviews over any given date span and provide an accurate summary of guest sentiment, along with advice and suggestions on how you can improve.
Bloom will also be releasing a new AI-driven feature that will rephrase your saved response templates, allowing for a more natural and personalized guest experience.
Bloom Intelligence continues to solidify its position as a leader in restaurant marketing technology by consistently embracing and integrating cutting-edge AI technologies.
With solutions like Online Review Response Automation and AI-Suggested Responses, we are redefining the way restaurants manage their online reputations and engage with guests.
By constantly adapting to the evolving digital landscape, Bloom Intelligence is committed to empowering restaurants with the tools and insights needed to thrive in an increasingly competitive industry.
As we push the boundaries of innovation, we remain dedicated to delivering superior marketing solutions that drive growth and enhance guest experiences.
Discover Bloom Intelligence
Keeping a focus on guest satisfaction, customer sentiment, and online ratings and reviews using AI-driven tools can boost the visibility and reputation of your restaurant, helping you drive new guests into your restaurant – all while saving time and lowering marketing costs.
Call us or schedule a free demo online and Bloom will show you how our restaurant marketing platform can help you save time and increase your customer lifetime values by automatically building first-party customer databases, unlocking important guest insights to trigger marketing at the right time and place, discover true guest sentiment, save at-risk guests, increase your current guests’ frequency, and find new guests.