• Restaurant Marketing

Bloom’s Innovative AI-Powered Restaurant Reputation Management Tools Are Here!

by: Allen Graves
5 min read

As a restaurant owner or operator, it’s crucial to keep a finger on the pulse of your guests’ experiences and feedback.

But let’s face it – doing this manually can be a time-consuming task, especially when you have multiple other responsibilities to juggle.

What if there was a smarter, more efficient way to engage with your guests, understand their feedback, and even respond to it in a more meaningful way? Enter the world of artificial intelligence (AI) and Bloom Intelligence’s latest innovations in restaurant marketing and reputation management.

Bloom Intelligence is a leading provider of AI-powered restaurant marketing solutions. We are dedicated to pioneering the use of AI in the industry and have just completed the launch of four groundbreaking features on our platform.

Aimed at transforming the way restaurants manage their reputation and engage with their guests online, these features are set to change the game for restaurant owners and operators.

Let’s get into the details of these new offerings from Bloom Intelligence and understand how they can help improve your restaurant’s reputation management strategies and guest engagement.

AI-powered restaurant reputation management tools

Qualitative AI Summary of Reviews

The first feature, the Qualitative AI Summary of Reviews, is designed to help you better understand your guests’ feedback in a more efficient manner.

As a restaurant owner, you’re probably familiar with the challenge of sifting through customer reviews from multiple sources. This feature uses AI to analyze and aggregate these reviews from various platforms over any selected time period.

It then presents you with a comprehensive summary, advice, and a breakdown of positive and negative sentiments, giving you the authentic voice of your guests. This data can guide your decision-making process, helping you refine your services and improve the guest experience at your restaurant.

  • Identify Strengths and Weaknesses: Gaining insight into your guests’ feedback is integral to enhancing your services. Our tool emphasizes the significant positive and negative points highlighted in the reviews, enabling you to tackle any issues and leverage your strengths more efficiently.
  • Easily Monitor Your Reputation: As a restaurant owner, it’s crucial to monitor your customers’ feedback in real-time to maintain a positive reputation. By keeping track of their sentiment, you can make necessary adjustments and promptly respond to any negative comments, which will help improve your business’s image.
  • Enhance Guest Experience: To enhance your guests’ experience, it’s important to grasp their needs and preferences. By doing so, you can customize your services to surpass their expectations, resulting in higher satisfaction levels, more frequent visits, and positive word-of-mouth referrals.

Qualitative AI restaurant guest reviews summary example

AI-Suggested Responses

Next up is the AI-Suggested Responses feature. This tool is particularly beneficial if you find yourself spending too much time crafting responses to guest reviews.

By using AI, the feature generates thoughtful and personalized responses to both positive and negative reviews. This not only saves time and effort on your part but also helps you build stronger relationships with your guests and improve your restaurant’s reputation.

After all, nothing speaks to guests more than a brand that genuinely listens and responds to their feedback.

When responding to reviews manually, you will see an icon above the response field. When you click on the icon, several AI-generated responses will be available for you to choose from.

You simply choose the response that works best, edit if you wish, and click Reply.

Over time, the system will learn from any edits you make and continue providing responses that are more to your liking and your brand voice.

AI-suggested review response example

Review Response Automation

Finding the time to respond to each and every review can be a challenge. This is where Bloom Intelligence’s new review response automation tool comes into play.

This tool will automatically respond to both positive and negative reviews with templates that you write, significantly reducing the time you spend crafting individual replies.

You will be able to create rules as to which templates will be used when specific criteria are met.

For instance, when a guest leaves a response greater than or equal to 4 stars, you can select which review response template will be sent automatically after a specific amount of time. If you choose more than one template for the rule, the system will rotate between the templates you choose for that particular rule.

Imagine the time you’ll save that you now can dedicate to other high-priority tasks!

This automated process not only ensures every guest receives a timely response but also fosters stronger guest relationships, as each response is tailored to the specific feedback given.

No more hours lost to managing reviews – with Bloom’s review response automation tool, you can focus on what truly matters: delivering an exceptional dining experience.

AI-Powered Template Rephrasing

AI-Powered Template Rephrasing is a tool that’s designed to enhance your review management process by automatically rewriting your review response templates so that every response will be unique and relevant to each review.

Our AI engine is trained to analyze your templates and rephrase your responses in ways that ensure they are clear,  engaging, and brand-consistent, ultimately helping to build trust and maintain a positive image for your business.

No more spending hours crafting the perfect response to each review. Our AI rephrasing tool does the heavy lifting for you, giving you more time to focus on running your business and improving guest experiences.

With this feature, you can avoid monotonous content and capture the attention of a more diverse audience.

AI-powered Review Response Template Rephrasing

About Bloom Intelligence

Bloom Intelligence is at the forefront of restaurant marketing technology, dedicated to revolutionizing the industry with innovative, AI-driven marketing solutions. Our focus is on enhancing guest engagement and facilitating data-driven decision-making.

By empowering restaurants with these tools, our aim is to help optimize marketing strategies, enhance brand reputation, and ultimately drive revenue growth.

Whether you’re running a small local bistro or a large chain of restaurants, embracing AI in your marketing strategy can give you a significant competitive edge. The advanced features offered by Bloom Intelligence can help streamline your operations, understand your voice of guest, and foster stronger relationships with them.

Personalize and Automate Reputation Management with Bloom Intelligence

It’s time to step into the future of restaurant marketing with AI and witness the transformative impact it can have on your business.

Bloom Intelligence is an AI-powered restaurant marketing platform that includes a powerful customer data platform, WiFi marketing, and reputation management tools.

Guest data and reviews are collected from many different sources and aggregated into one single platform. This makes it simple and easy to analyze and segment your restaurant’s guest personas for automated marketing, and to implement an efficient reputation management strategy.

Bloom makes restaurant marketing tasks effortless, allowing you to quickly execute your marketing strategy, saving you time, increasing customer lifetime values, attracting new guests, improving your reputation, and boosting your bottom line.

To see more of what Bloom can do for your restaurant, schedule a free demo today, or call us at 727-877-8181.

Bloom Intelligence Restaurant Marketing Platform


Restaurant Marketing FAQs

What is Restaurant Marketing?

Restaurant marketing is the process of getting people to visit your restaurants. Restaurant marketing creates loyalty, provides data to research, analytics, and allows restaurants to gain a better understanding of their ideal customer profile. It utilizes all customer channels: guest WiFi, website, social, rating sites, mobile apps, email, text, and advertising.

Learn More About Restaurant Marketing Here

What is WiFi Marketing?

WiFi marketing is a marketing technique that uses guest WiFi to collect & clean customer data such as names, emails, phone numbers, customer behavior, and demographics. This data is used to personalize marketing campaigns to increase customer loyalty, build online reviews, and save at-risk customers. The performance of every campaign can be tracked down to the tangible ROI of a customer walking back in your door.

Learn More About WiFi Marketing Here

What is Restaurant Reputation Management?

Restaurant reputation management is the process for restaurants to manage customer feedback and creating systems to improve customer experiences, passively build positive online reviews, and save at-risk customers. It is a very important aspect of running a successful restaurant business.

Learn More About Restaurant Reputation Management Here

How Does Bloom Identify and Bring Back Lost Customers?

Bloom Intelligence uses machine learning to identify at-risk customers. When one is recognized, the system will send them a message with an incentive to get them to return and re-establish their visit pattern. Bloom users are seeing up to 37% of churning customers return.

Learn More About Saving At-Risk Customers Here


What our happy customers
are saying

“SaaS that covered so many bases for us instead of having to use multiple software products. Bloom Intelligence has simplified our responses to reviews, customer feedback, and more. I highly recommend Bloom Intelligence.”

Robert Sanderson

“Bloom Intelligence really is a step ahead in terms of marketing software and metrics. Their product is reliable, fast and innovative and has helped the company I work for really grow.”

John Marchetti

“Working with Bloom Intelligence has been amazing. They assist you every step of the way and work with you hand in hand to make sure you are optimizing your advertising potential. We are excited to use this tool to help learn more about our customers so that we can personally engage with them and understand our strengths/weaknesses.”

Ariel Ramirez

“In these challenging times, it has been a pleasure working with Bloom Intelligence to help facilitate our service offering to our clients. They were extremely responsive and provided support to mitigate risk and minimize revenue loss. Great partner!”

Stefan Kim

“We’re extremely pleased with the wealth of customer data that we’re able to gather, at a very attractive price.  In addition, we’re able to communicate our new product promotions by using  the landing page as a digital billboard.  A “no-brainer” for anyone working with limited Marketing $$.”

Bob Cross, Vice President of Operations

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