• Restaurant Marketing

Bloom Intelligence Reputation Management Tools Now Integrate With Yelp

by: Allen Graves
3 min read

If you’re a restaurant owner, you are aware of the crucial role that online ratings and reviews play in your business’s success. More than ever before, the digital realm is impacting the success, or failure, of brick-and-mortar establishments.

Yet, navigating online reputation management can be an overwhelming and time-consuming task. That is, until now.

Bloom Intelligence is thrilled to announce a solution designed to streamline this process: our new integration with Yelp!

Yelp now integrates with Bloom Intelligence

This exciting innovation is our latest addition to the robust set of reputation management tools we offer, promising to be a game-changer for restaurant owners grappling with their online presence.

With this new feature, you’ll now be able to monitor and respond to Yelp reviews directly from the Bloom Intelligence platform.

And not only Yelp, but Google and Facebook reviews are also part of our integrated offering, with a planned integration for Trip Advisor soon to come. This aggregation of reviews from different platforms all in one place alleviates the task of managing separate sites, providing you with a comprehensive overview of your online reputation without the hassle.

However, our Yelp integration doesn’t just stop at collecting and centralizing reviews. We’ve also incorporated advanced AI features to help you not only respond to reviews faster, but also gain a deeper understanding of your guests’ sentiments.

By analyzing the voice of your guests, our platform provides you with qualitative sentiment reports, helping you identify the positive and negative sentiment trends.

Customer Sentiment Report Example

Understanding these trends can reveal the factors driving positive feedback and, perhaps more importantly, highlight areas that may need attention.

As a result, you’re empowered with the insights to improve the guest experience continually, enhancing your restaurant’s reputation in the process.

Review Response Automation

Moreover, responding to reviews, whether to thank a guest for a glowing report or to address a negative experience, is a critical part of reputation management. Recognizing this, Bloom Intelligence’s Yelp integration also includes the option to automate your review responses using AI.

This feature is designed to craft tailor-made responses based on the sentiment of the review, ensuring not just prompt but also contextually appropriate responses. Consequently, no review is left unanswered, and you get to interact with your guests in a timely and personalized manner.

Based upon templates created by you, the system will analyze each response and send a reply automatically using AI-powered response generation.

If you don’t want complete automation, the system can be configured to provide you with AI-generated responses which you can edit prior to sending.

Perhaps one of the most exciting features of our new integration is real-time review visibility. Instead of having to constantly refresh various review sites, you can now see your restaurant’s ratings and reviews as they come in directly on the Bloom platform.

Just think of the hours you could save, hours that could be better spent improving your business operations or developing new offerings.

Restaurant Reputation Management

At Bloom Intelligence, our commitment goes beyond simplifying online reputation management. We are passionate about helping you save time, yes, but our ultimate goal is to help you improve guest lifetime values and increase revenue.

Our Yelp integration is a significant step towards this goal, equipping you with the tools you need to effectively manage your online reputation and, consequently, foster a better relationship with your guests.

With this tool in your arsenal, the previously daunting task of managing your online reputation can become a smooth, streamlined process.

If you’re keen to learn more about Bloom Intelligence and how our tools can revolutionize your approach to reputation management, we invite you to delve deeper. Let’s reimagine the future of online reputation management together, one review at a time.

Schedule a Free Demo Today

Bloom Intelligence is an AI-powered restaurant marketing platform that includes a powerful customer data platform, WiFi marketing, and reputation management tools.

Bloom saves you time, increases customer lifetime values, attracts new guests, improves your reputation, and boosts your bottom line.

To see more of what Bloom can do for your restaurant, schedule a free demo today, or call us at 727-877-8181.


Restaurant Marketing FAQs

What is Restaurant Marketing?

Restaurant marketing is the process of getting people to visit your restaurants. Restaurant marketing creates loyalty, provides data to research, analytics, and allows restaurants to gain a better understanding of their ideal customer profile. It utilizes all customer channels: guest WiFi, website, social, rating sites, mobile apps, email, text, and advertising.

Learn More About Restaurant Marketing Here

What is WiFi Marketing?

WiFi marketing is a marketing technique that uses guest WiFi to collect & clean customer data such as names, emails, phone numbers, customer behavior, and demographics. This data is used to personalize marketing campaigns to increase customer loyalty, build online reviews, and save at-risk customers. The performance of every campaign can be tracked down to the tangible ROI of a customer walking back in your door.

Learn More About WiFi Marketing Here

What is Restaurant Reputation Management?

Restaurant reputation management is the process for restaurants to manage customer feedback and creating systems to improve customer experiences, passively build positive online reviews, and save at-risk customers. It is a very important aspect of running a successful restaurant business.

Learn More About Restaurant Reputation Management Here

How Does Bloom Identify and Bring Back Lost Customers?

Bloom Intelligence uses machine learning to identify at-risk customers. When one is recognized, the system will send them a message with an incentive to get them to return and re-establish their visit pattern. Bloom users are seeing up to 37% of churning customers return.

Learn More About Saving At-Risk Customers Here


What our happy customers
are saying

“SaaS that covered so many bases for us instead of having to use multiple software products. Bloom Intelligence has simplified our responses to reviews, customer feedback, and more. I highly recommend Bloom Intelligence.”

Robert Sanderson

“Bloom Intelligence really is a step ahead in terms of marketing software and metrics. Their product is reliable, fast and innovative and has helped the company I work for really grow.”

John Marchetti

“Working with Bloom Intelligence has been amazing. They assist you every step of the way and work with you hand in hand to make sure you are optimizing your advertising potential. We are excited to use this tool to help learn more about our customers so that we can personally engage with them and understand our strengths/weaknesses.”

Ariel Ramirez

“In these challenging times, it has been a pleasure working with Bloom Intelligence to help facilitate our service offering to our clients. They were extremely responsive and provided support to mitigate risk and minimize revenue loss. Great partner!”

Stefan Kim

“We’re extremely pleased with the wealth of customer data that we’re able to gather, at a very attractive price.  In addition, we’re able to communicate our new product promotions by using  the landing page as a digital billboard.  A “no-brainer” for anyone working with limited Marketing $$.”

Bob Cross, Vice President of Operations

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We would love to hear from you! If you have any questions, comments or ideas about our restaurant marketing blog, drop us a line and let us know.

Or call us at 727-877-8181.

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