Voice of the Guest
Voice of the Guest is the actual language guests use across reviews and surveys — the words they choose to praise a dish, describe service, or express frustration. Bloom Intelligence's AI continuously extracts this language and layers it with each brand's configured voice and rules, so AI-generated review responses and campaigns sound authentically like the restaurant rather than a generic template.
Voice of the Guest
Voice of the Guest is the actual language guests use in reviews and surveys — extracted and analyzed by AI, then layered with each brand’s own voice so responses sound authentically like the restaurant. It captures not just whether guests are happy, but the specific words they use to say so.
Listening at scale, replying in character
Reading every review by hand doesn’t scale, and generic auto-replies sound like a robot. Voice of the Guest solves both: AI surfaces the themes and sentiment across all that feedback, and responses are generated in the restaurant’s own tone rather than a flat template. Guests feel heard by the brand they actually visited, and operators see what’s resonating or grating without drowning in individual comments.
Analyzed over time, the guest’s own language becomes a steady signal of what to fix, what to amplify, and how sentiment is trending.
Frequently asked questions
What does "Voice of the Guest" capture?
The real language guests use in reviews and surveys, plus the sentiment and themes within it. Rather than reducing feedback to a star rating, it preserves what guests actually say — surfacing specific things to fix or amplify.
How does AI keep guest responses sounding authentic?
By layering the analysis with each brand's own voice, so generated replies match the restaurant's tone instead of a generic template. The result reads like the restaurant talking, not a bot — at a scale no team could match by hand.
Bloom turns guest data into recovered revenue — an average of $53,000+ per location a year.
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