• Restaurant Marketing

Use Your Free Restaurant WiFi for Real-time Market Research

by: Robin Johnston On: July 5, 2018
3 min read

Did you know you can use the free wi-fi you offer your customers to collect valuable data about them in real time? Even if they don’t log in, you can use your wi-fi access points to gather data, analyze it, and effectively react to customer behavior.  You’ll know if someone is a repeat or first-time customer, how often they will be likely to visit, and even what their lifetime value may be for your business. Let’s take a look at how you can gather this information and how to use it.

Use Presence Analysis 

Wi-fi analytics tools use your wi-fi access points to collect data and allow you to react to customer behavior in real time, even if a person does not log into your wi-fi. This lets you experience the advantage that eCommerce companies have held over brick-and-mortar locations for years.

You will be able to use Big Data, proprietary algorithms, and technology to benchmark important key performance indicators for your offline business.

  • Is your customer new or a repeat visitor?
  • How likely are they to visit again, and how often will they come?
  • What time of day are they visiting and how long are they staying?
  • How old are they? What is their gender?

Data like this is vital to have if you plan on creating a profitable marketing strategy and effective marketing message.

Use Social Media To Your Benefit

If your system allows customers to log in to your wi-fi using their social media account, you may be able to collect their email address, name, age, gender, birthday, and more. Once you start gathering this information, you will begin to see who your best customers are, their typical visit behavior, what kind of offers they redeem the most, and more.

Based on this information, you can begin executing targeted email campaigns. For example, you could send out one type of promotion for customers under the age of 35, and one for those over 35, or one message to men and another to women.

LEVERAGE YOUR Smart Wi-Fi Landing Page

Your wi-fi landing page gives you the opportunity to highlight your menu items, special events or anything you’d like your customers to see. Before guests receive internet access, you can show them a promotion, ask for a rating, ask for social media likes, or any number of other options.

You can place your logo and the name of a special or well-known menu item, which will help establish brand recognition. You could offer discounts for this item, and if sales increase, you’ll have an idea of how effective the promotion is. You could also include a survey to inquire about what items your customers like best.

Use Email to Promote Your Restaurant

In addition to allowing a customer to log in with a social media account, you could also get his or her email address by requiring it before logging in to your wi-fi. Then, you can send email newsletters, special offers, coupons, and promotions even after they have left your store, although you gather the information in real-time while they are in your restaurant.

Segment Your Customers

You can use the information you’ve gathered to segment your customers for marketing purposes. This is simply targeting a specific group of customers to increase sales by talking to their specific interests. Here are some ways to use the data you gather to do that:

  • Reward your most loyal or preferred customers. Let them know that because they are your most loyal customers, they will receive offers and specials.
  • Reward them for the typical purchases they make while they are in your business. For example, do they usually buy a specific kind of meal, sandwich, gluten-free item, specific dessert, a meat lovers’ meal? Surprise them with a reward for their special item, including highlighting the item, and offering a discount.
  • When you learn where a person lives or what neighborhood he is in, you could target people in that neighborhood, for example, with a promotion for people who live in a specific school district.
  • Reviews can be vitally important to your business. For that reason, you could offer a discount to customers who have not yet created a review on Yelp, Google, or Trip Advisor, if they place a review.

As you can see there are is a great deal of important information you can gather in real-time by using your guest Wi-Fi, and there are many ways to use that information to help grow your business.

Restaurant Marketing FAQs

What is Restaurant Marketing?

Restaurant marketing is the process of getting people to visit your restaurants. Restaurant marketing creates loyalty, provides data to research, analytics, and allows restaurants to gain a better understanding of their ideal customer profile. It utilizes all customer channels: guest WiFi, website, social, rating sites, mobile apps, email, text, and advertising.

Learn More About Restaurant Marketing Here

What is WiFi Marketing?

WiFi marketing is a marketing technique that uses guest WiFi to collect & clean customer data such as names, emails, phone numbers, customer behavior, and demographics. This data is used to personalize marketing campaigns to increase customer loyalty, build online reviews, and save at-risk customers. The performance of every campaign can be tracked down to the tangible ROI of a customer walking back in your door.

Learn More About WiFi Marketing Here

What is Restaurant Reputation Management?

Restaurant reputation management is the process for restaurants to manage customer feedback and creating systems to improve customer experiences, passively build positive online reviews, and save at-risk customers. It is a very important aspect of running a successful restaurant business.

Learn More About Restaurant Reputation Management Here

How Does Bloom Identify and Bring Back Lost Customers?

Bloom Intelligence uses machine learning to identify at-risk customers. When one is recognized, the system will send them a message with an incentive to get them to return and re-establish their visit pattern. Bloom users are seeing up to 37% of churning customers return.

Learn More About Saving At-Risk Customers Here


What our happy customers
are saying

Austin Eggleston
Bob Cross, Vice President of Operations
Ron Murray
Matt Thompson, Managing Partner
Jacqueline Martin

“I highly recommend restaurants, dental/medical offices, and other businesses look into Bloom Intelligence as 1) their marketing technology is very powerful and 2) their team is AWESOME. As a marketing agency, Bloom has helped several of our clients grow their businesses via building their database and re-targeting them at the right time. Thanks Again!”

Austin Eggleston

“We’re extremely pleased with the wealth of customer data that we’re able to gather, at a very attractive price.  In addition, we’re able to communicate our new product promotions by using  the landing page as a digital billboard.  A “no-brainer” for anyone working with limited Marketing $$.”

Bob Cross, Vice President of Operations

Atlanta Bread Company

“This is an integral part of our local store marketing program. We use the e-mails we collect to tell our existing customers about various promotions, specials and discounts, and the analytics tools are amazing at capturing and displaying smart device activity in and around our store.”

Ron Murray

Atlanta Bread Company

“They have always been attentive through whatever needs and questions we have.

They go above and beyond to make sure our team and customers stay connected while helping us with our marketing efforts.”

Matt Thompson, Managing Partner

Madison Social

“I am currently working with Bloom Intelligence with Matt Ronay and Edward Kennedy. They are great to work with, respond quickly, and provide great support for noth my company and my clients. I have used other WiFi platforms but never received this level of service. I was looking for a service that would make it easy for me to sell WiFi lead generation and analytics to my clients without a lot of problems. They have provided this above and beyond. I highly recommend them to any agency looking to add this type of program to your services.”

Jacqueline Martin

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